Direct Auto Insurance is a company that has received positive reviews for its customer service. Customers have been impressed with the friendly and helpful agents, such as Monica, Ana, and Priscilla, who have gone above and beyond to assist them. The agents have been praised for their patience, honesty, and willingness to explain the details of the insurance policies. While the monthly costs may not always be the most affordable, the agents have worked hard to find options that fit the customers' budgets. Overall, the company has been described as providing a quick, easy, and authentic insurance experience, with customers appreciating the personalized attention and the agents' efforts to save them money.