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February 2024 by Butch G.
Tires are probably the best price around. They can get you pretty much any tire you want. Easy to order and schedule an appointment. But the scheduled time is a lot like a Dr. Appointment. When you arrive a little early, get checked in you will get an estimated time of completion. Your vehicle will not make it into a bay by that completion time. Schedule at least 2 hours out of your day with an appointment, and schedule at least 2 hours out of your day without an appointment. I'm not sure what an appointment really does for you. Today is about my 6th time and a 2 to 4 hour wait each time. You'll save money, but lose time.
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February 2024 by Sarah Japalucci
1000% recommend Discount Tire! Our family has used them for all of our scheduled and unscheduled tire needs for years and we are never disappointed!I had a flat on the side of the road, called and spoke with Mike V, the manager, and he was able to look up and confirm they had the tires (decoded to replace all 4), the options of tires, ping me their location and confirm he could look up our account since we didnt have our physical card on us. Upon arrival, in a distressed state of mind, he welcomed me kindly and made me feel taken care of. While he is the manager and everyone was approaching him for different things, he was able to multi-task and get me checked in, answer all my questions and made me feel valued. We are military, we are long term customers and both work in roles that require customer service. When I say that Discount Tire is lucky to have this Manager, I mean it! He was kind to all (employees and customers), able to multitask, beyond efficient, knowledgeable and over all a calming factor to a distressed person.I walked out with 4 new tires, new wiper blades and of course the best Tire warranty around for around $1000. Talk about a deal!Thank you to Mike V and all of his staff members!!!!!
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February 2024 by Ronald Phillips
This store was busy but the second I walked in they made eye contact with me and acknowledged my presence I’m happy to wait for basic customer service. But it’s more the gentleman who helped me with my repair was polite and knowledgeable and I left feeling happy with my experience
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February 2024 by Mary Walker
Even at their busiest, this staff tries their best!
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January 2024 by Barbara Holt
Always super nice and never overdo it with sales pressure.
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January 2024 by T F (Tsuki)
The service here is horrible. If it had been just once with bad service, you would blame it on the indivual employee, but when you get bad service, rude employees and managers 3 different times, you realize it's not a good place to shop for tires and tire services.
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January 2024 by Brian Coleman
Bought 4 new tires on Saturday. Sunday morning one tire was flat. Monday morning I returned and was told my rim was bent. If my rim was bent, why did they not tell me when they installed the tires? They let me drive home and wake up to a flat tire….Tech just walked up and said it’s your rim, so we are going to put air back in and you are good to go. Didn’t offer to order a rim, show me the rim or anything. Terrible experience and I will take my business to Firestone going forward……
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January 2024 by A Taste Of Texas
What a great shop! The General Manager Mike runs a great crew. Best place to get tires in central Texas!! ?
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January 2024 by Xavier Lewis
The last couple of times I’ve come to this Discount tire I’ve had at least one of my wheel caps go missing. If I bring my vehicle to a shop I expect it to be in the same shape i brought it in. Ridiculous. There should be no excuse that I bring in a brand new set of wheels and already missing pieces to them…
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January 2024 by James Macon
Had my car serviced at the Harker Heights location tire low-pressure light never went off bad service at this location take your car to Killeen or Copperas Cove location.
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November 2023 by Carlos Moreno
I made an appointment, and they honored it. They had me in and out in about 30 minutes. My appointment was in the morning, just after opening. They had at least a dozen people there, but I got in and got out. The employees were professional, polite, and didn't push anything on me.
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November 2023 by Bonez N Gabby
Omg y'all's lines are ridiculous for air or work or anything 20 to 50 cars long into other the parking lots.Does everybody want to wait in their car for 30 minutes to an hour wasting gas to get free air and have someone else do it for them??? Then this is the place!When you can get in they usually have good prices and good customer service
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October 2023 by Hazel H.
came in to have new rims installed on my BMW. I told the tech I could be back the next day with a pickup truck to pick up the old rims as I was planning on reselling them. when I came back, I was told their recycling guy had already come by and taken the rims and there was no way to get them back. each of those rims resells for about 225. so they basically threw 900 of my money away.
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September 2023 by bailey means
Not hoping on here to review so much as my service but to praise one of the employees, Dan, for helping this elderly woman when she was not feeling well. She had been standing for a while and it was a little hot in a the lobby, Dan was helping her and immediately brought her a chair and some water and asked if she was okay. He let her stay by the desk so she could continue her check in and kept asking if she was feeling alright. Thank you Dan for your kindness!
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September 2023 by Ray Etchison
Our 2014 Nissan Versa had a tire tread blowout and needed to be replaced asap.So,I took the wheel/tire down to them and they had replaced in two hours due to their workload.I got in, they helped me get the best,most affordable replacement and the rest is history.A good transaction/great customer service experience!?