Gift Shops near Killeen, TX

“I am rating this company 4-stars because I have done business with this company many times and have not had an issue with them until my last purchase. In March of 2024, I purchased two military plaques from Awards Gallery LLC' website. I paid in full for two "Military Pistol Plaques" that each contained a M1873 Cavalry Pistol. The product description states that the M1873 replica pistol has a 7" barrel and has a shiny nickel finish. The payment amount for the two came to $630.73. This is what I expected to receive after paying full amount for both pistol plaques. However, I did not receive the correct pistols from this company. I received the plaques in great condition, but the pistols I received are a 4" barrel with an antique grey finish. In addition, the hangers on the plaque are set up for a 7" barrel. The 4” barely fits. I called the manager to notify the discrepancy and she stated that it "may" have been due to the manufacture no longer selling 7" barrels. I explained to her that her company's website states a product description of 7" barrel and nickel-shiny finish, and that is what I purchased. Not a 4”, antique grey finish pistols. She stated she has no control over what the website states and that I would have to pay for shipping of the new pistols and shipping of the wrong pistols back; as well as pay for any cost difference for the correct pistols. I told her that I am not paying her anything because I purchased the pistols as advertised in the product description. I requested for her to verify with the manufacture, so that I may receive what I purchased and that I could discuss payment concerns upon verification. She agreed, but has not called me back. Years ago, I purchased these same pistol plaques with this company and I got a 7”-barrel, shiny finish. There is no excuse for this manager’s mistake. The manager made no attempt to make my order right. She did not offer to get the correct pistols, nor did she refund the difference of purchasing a 4” barrel pistol. The manager was highly offensive, unprofessional, and un-becoming of a “manager” of this great company. I want to continue to do business with this company because I have purchased the tomahawk and pistols plaques from this company and they were great. However, this last purchase has burned my trust with this company. I see in other reviews that the owner has responded. To the owner, I would really like to share my last experience of communicating with the manager of this store in an attempt to restore my good faith with your company.”

“I placed an order to be delivered for Father’s Day. It was definitely last minute, Jessica needed help and Bobi came to the rescue, they were absolutely amazing! I also added balloons to the order, they were missing when the driver delivered them but the gentleman that delivered it apologized and brought my missing balloons back. I have seen the reviews and believe most people only post the bad and they don’t give them an opportunity to fix the honest mistakes that are made. The employees are humans too but aren’t always treated as such!”