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December 2022 by Chris Gardner
Employees do not know what they are doing. Extremely difficultbloan process for automobile loan.
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July 2022 by J B
Very poor customer service and rude staff. Try another bank.
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February 2022 by Rob Hubert
Polite and helpful staff.
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April 2021 by Agapito Rivera- Santiago
IT'S MY BANK, FOR OVER 22 YEARS
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July 2020 by Rena Kugumdag
I never had problem with them. They are very nice.
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March 2020 by Jen Allen
I've been a customer since 2012. Great Credit Union. No complaints at all.
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July 2019 by Miguel Velazquez
Sorry window service. They take forever to attend customers
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July 2019 by Sam A.
Shelly is the finance manager, I can honestly say this woman has gone to the end of the earth to help me with any paperwork and questions I've had. She is an outstanding manager who will go above and beyond to make sure you're taken care of. Fantastic bank and management.
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May 2019 by Jenny 21688
Terrible bank terrible management all the employees that use to work there left, I've should've know 👎👎👎
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March 2019 by Surya Karki
This is a racist place. Have very bad experience. I hate to give bad reviews but I couldn't in this case.
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January 2019 by Carmen Moseley
Not customer friendly. If you have an authorized auto pay with your card and direct deposit prepare for disappointment. You won't get paid if your deposit lands on a holiday or weekend. If it does and you have an autopay, prepare for overdraft charges even if you haven't gotten paid. They won't refund the fees either. Also if you elect to not have courtesy pay, the payment won't go through BUT you will still be charged overdraft fees. If you get irritated or a smidge loud in the lobby, the loan manager will promptly shut her door. I'm done with dealing with this terrible excuse for a credit union. Sorry I live paycheck to paycheck but I shouldn't be treated like I haven't banked there for over 3 years.
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August 2018 by Madi
I have been banking with HOTFCU for over 10 years. I started with the Killeen branch where Dave Demel was the manager. He was very helpful and attentive to all his customers and even his staff. Gave off more of a family vibe than business. He helped with tips of how to improve credit and qualify for bigger loans, but in the past year or or so, another branch manger has taken his place. Several times, I have seen customers have to wait while she cleans out her purse, puts on make up and eat food. I don't even know her name cause she has not cared to meet current customers and truly dive into the lives of the people around her. Good thing the tellers are very nice and helpful to make up for her laissez-faire demeanor and the self centered attitude she puts off.
