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November 2023 by Manuel Herrera JR
Hello Y'all... The associates at this Metro by T Mobile Store are Awesome. I feel Horrible for not remembering the name of the associate that helped me out, but she was Amazing... I needed a New phone and she got right on it, she was very Knowledgeable, attentive and courteous. I definitely recommend this Store to anyone needing a phone and Phenomenal customer service!!!
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November 2023 by Chiquita Stephen
The ladies that work here are super awesome. They were very helpful and very sweet to me, especially the manager. Thank you guys so much. I was able to retrieve every single one of my kids photos. ??
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November 2023 by D S
Keeping in mind that this is Cust Srvc over the phone; the store does fine:Worst customer service I've ever had. Poor administration management and continuity of customer care... Changed address 11 months before Ordering phones and twice, both phones sent to the wrong addresses and we were charged for them! Avoid metro and T-Mobile!
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July 2023 by Kenneth Walker
Mariela when I walked in asked how to help me, I responded with I needed to return something. She's asked where I got it, I told her Dallas and that I moved here a month ago and been in hospital last 2 weeks. She then asked me AGAIN where did you get it and where do I live. I responded with I already answered that which she responded, no you didn't.
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March 2023 by Kevin Dawson
Great customer very helpful staff
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March 2023 by B. Riley
Worst store ever. My friend wrote a review last night and they deleted it so that others couldn't see it. Stay away from this place. They are unprofessional and don't have any customer service experience.
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February 2023 by Matthew C.
So I went into the store tonight to ask about him upgrade which I'm qualified for. I had a young lady help me looking at some phones and prices for upgrade. As we were talking the other gentleman that was all the way on the other side of the store heard us talking and asked me what we were talking about. Not that it was any of his business but I set my father-in-law to a MetroPCS store because he needed help with a replacement phone he got from insurance and was charged a $20 activation fee. When I spoke with customer service they said none of the stores should be charging this because it was an insurance replacement and can simply be waived over the phone. That was not the end of it I also explain to him that I was looking at possibly buying a phone from Best buy and wanted to know if I put my chip in it is that all I needed to do since I was not getting it from T-Mobile I shouldn't have to pay it activation fee since it's already activated. He told me in a very rude voice that he would have to see it. I explained to him a friend of mine already got an upgrade that's what T-Mobile and got the same phone but I just wanted to know if I could use the chip. He again in a very rude voice says I need to see it. I left the store and called one of the other locations because I know all of these metros are authorized retailers and somebody owns them. I tracked down a manager who was supposed to call me by the name of Ariana. Needless to say she never called today and I suppose does not intending on calling.. I would definitely not go to this location because the staff there are very rude and unprofessional.
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September 2022 by Essence Cain
LOUIS is so amazing if you wanna leave happy and satisfied please go to him he makes me laugh every time I go your experience with him you’ll never forget!!
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September 2022 by Essence Wandy
LOUIS is so amazing if you wanna leave happy and satisfied please go to him he makes me laugh every time I go your experience with him you’ll never forget!!
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April 2022 by Nina
I love this t- mobile these guys are so amazing Luis is always working and ready to give you the best deals
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April 2022 by Ronald Edwards
This store is one of the best METRO stores around.very knowledgeable & personable staff.a shining example of customer service.
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April 2022 by Tiree jr Smothers
I want to autopay my next payment
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August 2021 by Maurice Craft
The store was very clean, the door was held open once he noticed I was disabled, was very informative, with a large selection of accessories, I think overall my shopping experience was awesome, will recommend to family and friends...
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February 2021 by Alexus Blake
Went in to get a new phone, thought I was due for an upgrade. The associate informed me that upgrades are now after 6 months, not 90 days. Let her know my phone had some damage and just wanted the same phone, I was willing to pay full price. Before doing that, she saw that I had insurance (I had no idea) and told me to submit a claim. She saved me at least $100, if not more, by doing this! Submitted the claim, paid $50 for phone, and $20 for activation. Shipping was expedited as well! Got it the very next day! Didn't catch her name but she was so helpful! Store was very clean, hand sanitizer was available to customers, and the other sales associate was polite as well!
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January 2021 by Tytiania Bromley
They lied to get my service
