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January 2024 by Will B
Was greeted when I walked in and quickly checked in. The service rep that took care of me was very professional, courteous, and prompt. I don't see the issues that people have with this bank. But everyone that I talked to displayed a positive attitude and was willing to assist with any issues. I recently became a member of Navy Fed and I will continue to use their services.
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January 2024 by Ronald Baker
If anyone is doing auto loan business with Chante, then I highly recommend avoiding her. Listed below were the following unprofessional customer services she provided me on my day off from work. The day of this incident was 12/15/23 approximately at 1-3pm.1. Rude and interruptive: When I just arrived back to pick up my auto refinancing check from Navy Federal with other documentation, I needed to deposit money into my account as a first-time member. I asked Chante if I could transfer $5 into my...? Then she interrupted by her reply "no you can not transfer money over to your account without having at least $5 in you savings account!" I then replied,"That's what I was about to ask. " May I transfer $5 cash to become a member, please? Then she said, of course leaving me confused.2. Degrades customer understanding: I asked her how I can make auto payments in Navy Federal app? What documents do I need to mail? I was provided a check, 2 envelopes, and 4 papers I've never seen but was given without any kind of in depth explanation. Her responses were limited with acronyms I wasn't familiar with, new finance systems or procedures I told her can you please explain throughly? I've never refinanced for auto before. This is my first time, so I would like to understand better. She shrugged her shoulders, rolled eyes, and gave negative attitude by saying "I'll dumb down your questions more for you since these are a waste of my time! She didn't want to show me on Navy federal app how I make payments to them for auto monthly payments. She yelled "your loan will populate after 90 days of the title received in our bank". Concerning the documents to mail to Gm financial for the payment of the title to be refinance, she gave me careless and misguided information. She said, "You can mail your check from us in the green letter or any letter from us or your own. You need to mail it in the green letter for them to mail the title to that address!" However, after speaking to her supervisor, they said that was incorrect on the mailing & payments on their app when I reported it afterwards.3. Unprofessional presence/communication: she wanted the mileage and serial # on my car. I told her I gave it to Jessica the other loan representative before her when I did the paperwork. I said I can get it from my car if you can't find it. She replied "Hurry up, Hurry up! I ain't got all day for this! I have somewhere to be!" I ran to my car when it was pouring rain badly and got it for her, then she said I don't need it anymore. I got it from Jessica. I replied, "Your attitude isn't professional. This is my day off. This is my first time doing auto refinancing, and I don't like this. I'm the customer here, I don't work here to be treated like this. " She replied, " I understand, but I answered your questions 6 times!" I said,"You told me acronyms I'm not familiar with, never defined your financial systems even when i asked politley can you expalin better for someone new? I've never experienced this new sytem for auto refinancing. "4. Does not recognize customers rights: as the conversation was getting heated I asked "what's your name"? She didn't say. She replied "what are you questions Ronald!!" I said I'm reporting you to the supervisor because I'm paying your company for my services and don't want to be treated like this unprofessionally".Overall Feedback: Supervisor was extremely helpful after this incident sadly, Jessica (other loan representative prior to Chante) was very excellent in her job when I first had her for my auto refinancing rep. She answered all my questions and actually made an effort to help me understand auto refinancing especially towards interest rates. Unfortunately, when I arrived back to collect the check to mail off, she was busy and I had to work with Chante. Chante gives an unprofessional, misguided, and careless attitu
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December 2023 by Sean Davis
The ATM is rarely working and the bank employees have no answers regarding the maintenance or operation of the ATM. Both machines at this location need serviced. I am trying to deposit cash into my credit union, the ATMs are shared, and the machines rarely work. Even Navy Credit Union customers have problems depositing their cash here too.
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December 2023 by JCT
We've been using Navy fed for a long time and was feeling positive that I would get the assistance I needed. However, the Hispanic lady whom I spoke to wasn't just rude but also ignorant and reluctant to help.She gave wrong informations I can't believe how they hire such an incompetent person!I went to another branch and I got the helped and information I needed.If you don't wanna waste your time, avoid this place!
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July 2023 by Chazia Miles
Great service and knowledge and friendly staff
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April 2023 by Tori Williams
y’all’s new 24hour deposit policy sucks. And everyone has rated y’all poorly due to it so if y’all want to keep your clients that use y’all as a financial institution I would change it back! Because it’s ridiculous for y’all to keep our money!
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January 2023 by Vera Tyler
Just a breath and fresh air compared to those nonsmiler at First National branches they are racist at times especially in Harker Heights in HEB.they are just unhappy and wear their panties or thongs too tight ?
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November 2022 by Annesa Johnson
I the worst experience here trying to set up an account . The lady the assistant me was so rude and not welcoming at all
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October 2022 by Aks D
I went to open an account at this bank NAVY FEDERAL CREDIT UNION and was very disappointed, the first impression was awful, the woman at the front desk was rude, was not a good service. They should have more pleasant people who know how to welcome new clients, the attitude of the person at the front desk was cold and aggressive and the person who opened the account was disinterested and did not explain anything about the bank. I hope they train the people who provide service to this bank , their service and attitude is horrible
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October 2022 by Robert Hunter
Navy Fedral has really friendly employees and the bank has been pretty good until recently. Had a large cashier check deposited from another bank. We are doing a lot of construction with a lot of people to pay. The person said it's a one day hold on all cashiers checks. So here it is almost Friday and they now say it's in a 5 day security hold. Now the people I'm supposed to be paying tomorrow I can't. Even employees at the bank don't understand why it's being held. The bank it came from is about a mile away. This is why people don't like banks. Very sad.
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October 2022 by Jess McAna
The tellers are friendly. Lots of disappointment lately. I needed something notorized and because it didn't have the notary language they turned me away. In my past experiences they would help me by adding a second page to the document with the language and notarize it. So now I have to "Google" language I am unsure of and hope it is right to get something I need completed. So not helpful.
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August 2022 by J R
They don't know how their own paperwork should be filled out and will end up costing you more.
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May 2022 by LASAUNDRIA EGGLESTON
Over all i been banking there for 6 years but the customer service at this location is terrible compared to the Harker heights location. Who hires tellers that are too lazy to take 3.00 in change, i already had it counted out and seperated, just deposit it, Everbody always talking about a so called coin shortage but you to lazy to take some quarters, nickles, and dimes that couldnt be rolled because I didnt have enough nickels to rolled into 2.oo or enough dimes to roll into 5.00. Thats just sheer laziness, and i would never experience that at the Harker Heights Branch. Never coming to this Branch again.
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May 2022 by Alex
Great location. I went in to pick up an auto loan check and an associate named Geneva was very helpful, she even helped me again after I came back into the branch right before closing time.
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March 2022 by Daryl Dyson
I rushed off work to Covington Credit off of Stan Schlueter and these ladies are awesome to manage to help me out with 15min before of there closing time. I thank them very much
