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February 2025 by wolfrecovery
Lady that answered the phone was very rude and uninterested in listening to how to resolve the situation. She kept angrily talking over me with no respect or regard to the other person on the phone. I had to end the call utterly frustrated that she was so closed off to an adult conversation.
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October 2023 by Trevor Williams
I called just asking general questions and got nothing but attitude. I understand if you are having a bad day, but I haven’t done anything to you. Just someone trying to rent a vehicle ,?
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June 2023 by David Montes
Wish I cloud give this place 0 stars, they got attitude and a stuck up ladyGo to mayos
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June 2023 by Trent Lunberg SR
They had us waiting out front for an hour I had to pay for a Lyft there and back for them to never show up. Finally text back and said 30 minutes. Yeah waited longer outside because the office is shared with a auto body shop that is closed. Standing there looking stupid for over an hour 42.00 in Lyft fees for a hoax. You should be ashamed to do that while someone is pregnant.God bless you need it.
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April 2023 by Kayla Adams
rude!! and very unprofessional
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April 2023 by Southern Kansas
Ain’t no way these reviews are real. Please don’t wast your time on the phone with these people. Said they “did not want to deal with any military personnel”
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August 2022 by Nomadic Guide
I contacted them regarding a rental and I was told by a female over the phone they had vehicles available (my supervisor was listening on speakerphone) , the lady advised me to book an appointment for the next day stating that she could change it for 3pm that same day, when I get there she answers the phone and says "yeah" instead of answering like a professional then proceeded to "correct" me because apparently she never said they had cars available and that I booked it for tomorrow so she doesn't know why I was there at the time we agreed. The worst part was that another customer had been waiting to get her center caps outside that building for about 3 hours. Worst customer service experience ever! This isn't false or fake, multiple individuals have the same complaints about this place I doubt our long reviews are fabricated with malicious intent. I am just making sure people are aware of what to expect and what they will receive if they decide to visit this location.
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April 2022 by Rip Kd
Very rude. Not polite
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April 2022 by Antoinette “Ann” Yates
Rented a car from them on March 24th once I received the car it was having issues make it loud sounds and when the when we drive the car over 40 miles per hour it will start shaking so I called back up to the OE and they told me I can return the vehicle and bring it back once I brought it back they said I will receive my refund within 3 to 5 business days it's been over a week now and now I have not yet received my refund I called up there they kept saying it's a problem with my bank but yet they couldn't give me any information when they refunded my amount of money and also where did they send the email of a
confirmation that they refunded it to me then when I tried to ask her more questions about it she is said that it's not her problem and hung up the phone in my face they are very unprofessional
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August 2021 by Jordan Wilson
Make sure you don’t schedule a rental online or in general because they will give it to whomever. The last talking on the phone couldn’t give you her attention. All around a bad experience. Not to mention whomever responds to their reviews doesn’t take it as constructive criticism but instead attacks the people who left them. As a small business owner myself that shows me all I need to know.
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August 2021 by ENERGY AND MOTION
Hands down this company is Awesome. Great customer service and very friendly staff. Everyone , the place is covid-clean as well. That's a major plus in my book. Don't take my word, go see for yourself.
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August 2021 by Doris Richie
This was an awesome company at first I rented back to back at first when Tamika was in the company now all of a sudden they have a new girl name Carmen and I have had nothing but problem first she went in and cancelled a reservation and I drove all the way to killeen from waco then I get there she tells me there are no cars then she swear she left me a message which was not true didn't get the message till after I was in the building then I reserve a car again same thing she cancelled my reservation again now this is the third time I book two weeks in advance I called 3 days ago they assured me it would be vehicle now one week before I'm supposed get a car I get a text saying there are no cars for this day which it was book 2 weeks ahead of time the really need not to even be using the beginning of enterprise name cause one thing about enterprise once I make a reservation it's book they don't cancel it are wait til I arrive to say it's no cars this business really need to get back on track where is Tamika u need show your face again
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August 2021 by William Walker
The service was done with excellent urgency, efficiently and effectively. They made me feel welcomed and at home. I would recommend Outrageous to anyone. T.J. has great customer service skills and is very charismatic and passionate about her job
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August 2021 by Realchocolate Truth
Fraudulent advertisement..The young lady; TJ, speaks well on the phone, tells you could be picked up, if needed, variety of cars, a part of Enterprise Company, all lies..My biggest disappointment was all the above was promised to me but with an appointment, never happened professionally. .she never picked me up or call to cancel...After speaking to her to let her know I'm on my way, the morning of reservation, she was not there..she finally called me back to say, it will be 2 hours before she gets there because she was shopping for cars.. remember she knew I had an appointment; an emergency appointment..After calling a Lfyt ride and going to location at the time she changed to, I was greeted by a mechanic whom said it was not a car rental company(it looked liked a tire- mechanic shop)my Lfyt and I circle blocks while waiting for her to be there to tell her what mechanic said..It was only after my Lfyt driver spoke to her, she gave us the same business address we had visited 2 times..I had to pay 27$ to the driver for time alone circling blocks..Once I got there she only had 1 vehicle, not the one promise or even near it..half tank of gas..She was rude( talking to everyone that worked there except me)..It took her 30 minutes to call my Wells Fargo credit card to verify insurance, while she frowned and thought she was above me as a client..Remember, I had an emergency, spent 27$ on a Lyft, needed the vehicle because my regular car rental company was booked..To think I planned this with her 24 hours in advance..Never again because when I had others call in, they were recommended the same 1 vehicle, same experience..Oh! Don't try using the website for reservations because she does not call back..My experience was all lies.horrible place and they are not affiliated with "Enterprise" just like their name, they're "Outrageous"...
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August 2021 by Shane Slebodnick
Very friendly, excellent customer service would recommend to other people. Tries there best to get you a rental car the best they can. Never had a problem with them at all and always helped needed to rental a vehicle will always go back to them and no where else. I will recommend anyone I know to this place just because all the help and generosity I’ve gotten from them.
