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August 2023 by Kelvin
If check in is at 3pm why is it that no employee is at the establishment at 3pm(Check -in) I called the number and the employee told me that it would take 1Hr to come back to check me into my room. He even spoke to me as if my money didn't matter encouraging me to file for a refund. Being short staffed is not my problem nor should I have to wait to be served when I paid for my room in advance. They even have their mother or non English speaking woman at the window telling us that she doesn't understand English... Why are you even there in the first place???? This is a very sloppily ran motel by questionable people.
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August 2023 by Courtney Spurlock
Horrible place, very dirty & disgusting!! The pictures on the internet do not match the room. The area is not the best either I wouldn’t stay here if it were the last place on earth. I booked a room unaware of the situation soon as I walked in i noticed roaches congregating in the middle of the floor, stains all over the walls, bathroom floor, shower and sink was filthy floors & curtains were stained too. I couldn’t not take the disgust so I left went showered at the planet fitness & slept in my car for the night.
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August 2023 by Joanne Alexia GOBA
Owners were really nice, and the room was spacious. Good
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March 2023 by Courtney S.
Horrible place, not suitable for staying. very dirty & disgusting. the area is not the best either I wouldn't stay here if it were the last place on earth. I booked a room unaware of the situation soon as I walked in i noticed roaches congregating in the middle of the floor, stains all over the walls, bathroom, floors & curtains. I couldn't not take the disgust so I left went showered at the planet fitness & slept in my car for the night.
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December 2022 by Carmen Todd
There was no stay. I prepaid for 2 nights online via Priceline. The room was for a homeless youth whom sent him in a lyft to the location.When he arrived he was told that a $100.00 cash deposit was required. Cash was not mentioned anywhere in the Priceline itinerary only that a credit card may be required for incidentals. I called the clerk and literally couldn’t get two words out without being interrupted and eventually hung up on.This man was clearly not intending to give a room to the youth from the very beginning and I fully believe that his race is the reason. I still showed up to the hotel with the cash, the clerk then said that the youth was “rude to him” so he will not check him in. He also threatened to call 911 on me for demanding a refund. With the exception of the time that I was being interrupted And hung up on by the hotel clerk I was actually on the phone with the youth and the ONLY thing said was “this is bullshit” regarding the additional undisclosed cash requirement. Hardly a reason to justify stealing the money I paid for the rooms.There just so happened to be 2 police cars in front of the property attending to another matter. So I waited until they finished and asked for help. Explained what happened. One officer tried to convince the clerk to let us check in, to no avail. While he was doing that the other officer advised me that he has had this exact complaint many times with this hotel. Although he didn’t admit it, my guess is the victims were all black. He also agreed that what the clerk is doing and what the hotel gets away is absolutely bullshit…but there is nothing that they can do about it.
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December 2022 by Heather Tidwell
I don’t want to give this place a star but don’t have a choice. The gentlemen that first came to the window said he had to get someone else so I wanted. Another guy finally came after a bit. He didn’t seem to know much about his system, but he got it done. So we get to the room and there are no sheets, no blanket just a mattress with two dirty pillows on it. And the smell was horrible. I defly didn’t stay, I went back to the office and requested a refund and left. Would NOT recommend at all.
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December 2022 by Lexi Dimdiman
Nastiest Place I have ever stayed, room smelled like it had not been cleaned, spoiled food left in the refrigerator. Charged For The Dirty Towels that I didn’t even touch, we brought our own sheets and towels the smell was so bad our own things smelled horrible after leaving. I cleaned the room mopped the floor and it still wasn’t enough too get the smell out. DO NOT STAY HERE DISGUSTING. The pictures the post are false .
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December 2021 by Sweet Reviews
Clean room, stayed for a week, never saw a single bug of any kind. Hardwood floors and the staff DID return our deposit. Over all it was simple clean motel room, I never once didn’t feel safe staying here. The beds were actually pretty comfortable.
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December 2021 by Sabrena Jackson
This is definitely a motel 6 stay even Motel 6 has updated their rooms. First of all the lady was rude up front I showed her my car for my service dog she asked what service? I told her that it was illegal to ask. She wanted me to pay a 50.00 room deposit cash only. I told her to take it but I want a recipient that says she will return it. She then tells me she will wave it but told me not to make a mess! I am 50 years old checking in with my spouse and daughter, I was completely insulted. The room plugs will not hold the chargers in we have 1 hand towel and no wash clothes. Stay away !
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December 2021 by Pamela Kincaid
Took over 15 mins to come to the window. I booked online it was after 11 when I got there u can't go in and the neighborhood doesn't seem very good. I was then informed I had to give a cash deposit till they could look the next day and see if I broke anything. Then said he bypassed the cash so I had to pay 18 more dollars via card so it was bs to charge me more for a room w no chain lock that smelled like straight pot! I can say the bed was comfy but I will not go back.
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December 2021 by Daniel Hughes (LordValkedu)
If i could give it a zero I would. I stay this weekend. What a rip off. It was booked over the phone and it was the wrong hotel. They would not refund us as it was their mistake not ours. They wouldnt even change the booking because the lady on the phone applied a coupon that we never asked for. We check into the hotel cause we dont have any choice. The guy at the counter said we had to pay 100 bucks cash deposit we paid with card so why is that a thing? Then he charges us a 15 dollar property tax. The receipt never showed a tax. We settle in and the room is ok. But thw shower head doesnt work. I will never stay at a Oyo hotel ever again.
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December 2021 by Glenda Soto
I don’t recommend this place! These people have absolutely no training in Customer Service what so ever! Their advertising is deceiving. I called before making the reservation to ask questions and to see if they required a deposit and I was told “No”! I booked the reservation for my son, he gets to the hotel with all of the appropriate information. When he arrived there was no one at the reception, he wasn’t greeted at all, after he provided the reservation information, he was asked to provide an additional $50 deposit for “smoking” He spoke with the man at the reception which was extremely rude and I ended up calling to get a refund. This happened Wednesday July 7th. When I called they were super nice over the phone and apologized and everything, I was told that someone would contact me within 24-48 hrs & that I should receive an email….Guess what? Is Friday the 9th, no phone call or email. I call again, I was told that they are waiting on the hotel manager to validate the information, they escalated my request and I have to wait for a phone call or email within another 24-48 hours. What a way to make FREE money out of other people and run a scam! I have read other reviews which I should have done prior to booking and they’re taking about bed bugs, and other things! That’s just plain disgusting. They should boycott this hotel & just close it down. No place of business should be Operating under these conditions. As if there’s not enough going on around in the world. I will post again an update, if I do get a call or email get my refund… hopefully (smh)
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November 2021 by Jason W.
Very disappointed. In all reviews that I found on priceline and other sites all the pictures that they show or not the pictures that the rooms really are. When we checked in there were dead bugs all throughout the room. The comforters had holes in them paint dripped all over the window blinds. The desk chair was broken. And there were bedbugs. When we went to the office and talk to the manager he did not seem to have a care in the world. On priceline they don't disclose all the other fees that you'll pay after you pay through priceline you do not find out about the extra fees until you check in. Also they say that they have Internet Wi-Fi, that is incorrect they said it is broken. This place is a hole in the wall and would not recommend it to anyone.
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October 2021 by Chase K.
My first impression of this hotel was good. There is parking next to your room. But the location is in the worst part of Killeen. My 2nd night here a homeless woman banged on my door at 2AM. I opened the door and she came in my room and got into my bed under the covers and all. I quickly got her out of the room and sent her on her way with some snacks and a pair of clothes. The 3rd night she returned at 2AM banging on my door as if she were the police. The 4th day the power went out and it took well over an hour for them to get it back on. I would not recommend this hotel to anyone in the area. I suggest going to the East Central Killeen OYO hotel which is all indoors and has a better reception. As well as being closer to restaurants and in a safer and more convenient part of town.
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May 2021 by Scott C.
This place is a barf bag deluxe, run by dbags who're shady, ignorant and stupid ppl. Booked a room here, regrettably, trying to save a couple of bucks, wasn't expecting much, but got way worse than nothing, like terrible to the nth power. I booked thru @Hotels.com another barf bagger, and I get to this sty and then have to wait 15 minutes for the dumbest dude on earth. All they had when I was booking was smoking, and then he wants to charge a $250 deposit for the room. The room is $50 a night. I'm not giving that focker a deposit for this dump. I said what's it for? He said "ahhh you tear up my room, and smoke in it". Me: "I don't smoke but it's a smoking room". Him: "I told you". No you didn't you lying sack. There's a new America coming, one with honor. You won't be one of the ones left.
