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September 2023 by Arturo A.
Over the past thirty years I've always been satisfied with the service I received. I hope to be doing business with them for another thirty years
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July 2023 by Beverly Harmon
Terrible service untruthful, and person that ordered rings to small was never available to even speak to us. After stretching went back to same size.
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June 2023 by Johnathan Spaulding
went there with a factory set watch thats missing stones wanted them to fix my watch instead of sending it back to factory. this lady says id just put rhinestones in it go to hobby lobby. will not be returning to this place for repairs anytime soon.
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December 2022 by Karen Koehler
Always helpful and knowledgeable about jewelry item I have and that need care!Great service always!
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December 2022 by Koke Z.
They cut a longer Cuban link I had and made me a shorter chain and a Bracelet. After about two weeks the bracelet clamp became loose and they fixed free of charge. Thumbs up!
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December 2022 by Another Side Of Fear
Every time, I shop with them I get awesome customer service. They show me the difference between a retail chain store and a real prestigious jeweler experience. Thank you for your expertise and the unforgettable experience. They have a wonderful case!
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November 2022 by Sherry Feathers
My husband had a ring made for me for Christmas by another jeweler in Waco. We had to take it back several times due to diamonds becoming loose and even falling out. Each time we were treated as if it was our fault.We were referred to Pagel and Sons by another jeweler in Gatesville.I took my ring to them and they agreed that there should have been something done by original jeweler but reassured me they could fix it.Have had it back from them for months and zero issues!To say I am satisfied is an understatement! Will definitely use them for ALL of our future jewelry needs!
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October 2022 by Daniel Chavez
Thank you for your awesome work on my wife's bracelet. The engraving and placement was perfect. Great service, better people!!!!
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August 2022 by Jeffrey Munoz
They did a FANTASTIC job on my wife’s ring after it bent in a crazy and almost impossible way. It looks as good as new! Great work with a very friendly staff! 10/10, highly recommend!
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July 2022 by Phyllis Rothermich
My daughter and I went in to get her medical alert bracelet resized, they fixed it for her and refused any payment. They were all extremely sweet to us. We appreciate it very much. If we are ever looking for jewelry, that's where we will be going!
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May 2022 by Fred Chafey
Awesome customer service, hometown feel, and absolutely friendly people. One of the truly bright business spots in Killeen. We don't go anywhere else.
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April 2022 by Nicole Smith
I had the best experience here. The staff was amazing and makes you feel like family. They helped me find EXACTLY what I wanted and even helped personalize my ring by changing out some of the diamonds for rubies. We will definitely use them again. THANK YOU THANK YOU. Love my ring. Am absolutely thrilled at how it turned out.
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March 2022 by I found Peace
I immediately felt the warmth one would feel when walking into a family members home. The welcoming feeling was so refreshing and comforting. I immediately knew I was in good hands. Thank you for repairing my watch! God Bless you.
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February 2022 by Jana D.
I worked with Tanner in having a ring made to replicate one that had been stolen. He was very considerate and knowledgeable of the diamond options for me to choose from. He wasn't pushy for a sale in any way but took time with me to be sure I got what I wanted. So thankful I took my business to Pagel and Sons!!
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February 2022 by Mickel Washington
They were very professional and kind through the whole process. Before doing the service they let me know ahead of time that with the material of the ring, stretching it from a size 9 to a 10 isn’t guaranteed and might not work/may result in damage. Came back in 2 weeks later and everything came out great. I just really appreciate the genuine honesty.
