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December 2023 by Lori P.
The appointment was scheduled for a week and I get to my appointment and they tell me they don't have my glass. Why didn't they call and tell me I had to drive two vehicles 45 minutes and then I can't even get anyone to answer the stupid phone.
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November 2023 by J P-M
WARNING!!!!!!!!CONSIDER GOING ELSEWHERE!!!!!!Tuesday they came out to repair windshield, by Friday while driving on the highway at night the windshield molding flew off! THEY DID NOT PROPERLY ATTACH THE WINDSHIELD MOLDING. Will update to see if they will rectify this considering the windshield was $385 and molding is quoted online at $200 so now practically double the expense by choosing Safelite.
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November 2023 by Donna Janish
Appt at 8:00 am. The whole crew I worked with were really great! Took less than an hour to replace windshield. Great crew there
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October 2023 by Jeremy Howell
I had a scheduled appointment for October 2, 2023 at 2:30 pm for nearly a week. I arranged for a tow truck to pick up my vehicle at 9:00 am on October 2, 2023 and deliver it to the Safelite location in Killeen, Tx. I called this location at 2:10 pm to verify that my vehicle was going to be ready for pickup later this afternoon. I was informed that the glass that was to be used on my truck arrived broken early this morning and my truck could not be worked on until October 5, 2023. I understand that things happen, but this company should have called and informed me. Instead I almost drove an hour to pick up a truck that was not ready and was not going to be worked on. This location told me that they attempted to call me, but I have no missed calls and no messages. After reading reviews for this location, I see that this seems to be a repeat occurrence for this location. DO NOT USE THIS LOCATION if you expect common courtesy and employees who will not lie to you.
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September 2023 by Chelsey Venter
I had to have the back glass in my truck replaced. Kyle and his team did an amazing job! So fast and so professional! We will definitely be back, I hope the services aren't needed, but if they are, we will be back!
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September 2023 by James Brown
Twice now we have scheduled an appointment set up through insurance to have our windshield replaced on a VW Arteon. On both occasions this location has not had the necessary parts to complete the job, and has not provided any courtesy call for us to reschedule. We have to find out after arriving for the scheduled appointment. It’s basic customer service that this location lacks.
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August 2023 by Steve Meiman
I have never had to replace a windshield before, but these guys know what they are doing. Plenty of preparation instructions for me to feel relaxed about this process. Jason is very professional and cared about my needs and explained in a way I could understand. And he did a very good installation.
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August 2023 by benjamin bakken
Excellent, timely service. Just wish they could nail down a service window the day prior instead of a phone call 30 minutes prior to help plan my day. 8 AM-5 PM doesn't help. Other than that, great service as always.
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August 2023 by Tyran McCall
Everyone there was super nice and the process was fast and it went smoothly! They kept me updated on how things were going and everything. I definitely recommend them for windshield repair!
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August 2023 by Jose Sanchez-Rivera
Great service. My vehicle was in and out in one our. The time estimated was longer but they finished earlier and did a great job!!
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August 2023 by Ben Stone
Not wholly impressed… gave all necessary information (incl VIN) for a mobile install. When the tech arrived he discovered the wrong part had been ordered leaving me with a broken windshield for at least another week. How do you order the wrong part when you have the VIN??? Probably won’t be using them again.
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August 2023 by Ronny M.
Terrible service from Becky, she lied to me numerous times, was rude and blamed me for them putting an OEM windshield replacement that wouldn't calibrate. Rescheduled my appointment for 2 more weeks then after I called to confirm my appointment Becky confirmed it, So I asked. Can you confirm the windshield came in? She said we don't do that. All windshields come in the day of the appointment meaning that morning. I told her the manager told my Allstate insurance that if the windshield came in early they would get me in early. She said they're lying. We would never say that. Followed up with manager after about five phone calls and found out he did say that, also after bugging them all day they finally found out that my windshield did not come in and would be on the truck tomorrow, when I told Becky the manager found out it wasn't coming in and cancelled my appointment, she had the nerve to say " he didn't find out I did but OK". I told her you told me 3 different times earlier today there is no way to find out until the morning of my appointment, she is a flat out lier! Anyway I'm getting my ins to get it done by someone else. I always assumed that Safe Light was a reputable company, guess I was wrong!!!
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July 2023 by Eusebio Esparza
Justin made the whole experience jaw dropping didn’t know you could get your windshield replaced in less then a hour and for super great price … give this guy a raise and send him home early!!!!
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June 2023 by Shika Banks
Great place and they do great work.
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June 2023 by Marie G.
I made an appointment online to replace my windshield as I had more than 3 visible chips on my windshield. I went in prior to my appointment and discussed that I wasn't sure if I should have just placed it to fix the chips or as the replacement. They said they would go the cheapest route for me but would have someone look at it to make sure before they got started.The technician went outside and inspected every single chip and informed me that I was good to go - all chips were filled properly, and nothing had to be done. They canceled the appointment, and I went on my way. No out of pocket expenses incurred. They were extremely polite, took the time to explain the reason why I would think they needed to be replaced, and how he knew the repairs were done properly. Anyone else would have gladly taken the money and replaced the windshield unnecessarily. Definitely a place to go for their honesty and customer service.
