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January 2024 by Michele Powell
Very professional and came right on time.
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January 2024 by Caleb Smith
The repair technician arrived and didn't knock on the door and left while we were inside the house. Had to reschedule and they couldn't come back for almost 2 weeks
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January 2024 by Monica Green
Repairman needs to clean up after the service. He left dryer lint and debris in the area.
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January 2024 by Tim Dehner
Tech did a great job. He was courteous, professional and explained what he was doing and expectation's we should be mindful of.
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January 2024 by Anthony Poznick
Technicians arrived on site at the time as promised. Repairs were completed with an hour. Excellent work and service.
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January 2024 by Vanessa Austin
Very friendly, insightful, thorough, and expeditious with his work. Much appreciated!
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January 2024 by Edward Guerra
Friendly and helpful!
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January 2024 by Richard Vera
Professional and friendly and knowledgeable
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January 2024 by Erica Price
Both techs were very knowledgeable and educated me on my appliance
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January 2024 by Lonny Otto
Problem not fixed with my dishwasher. Keep getting a Failure to Drain code. Cleaned filter and said that was it. Next cycle after tech left and problem was right back.
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December 2023 by Mike Derrick
Exceptional young man - very efficient and courteous.
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December 2023 by Thaddeus Lumar
If this was based on customer service it would be 5 Stars b/c they successful completed the job the first time. If this was based on customer experience I would rate them 3 Stars b/c they didn't clean up the mess they made; I had to tell them to throw the old parts in the trash on their way out. I avg. the rating to 3.5 rounded up.
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December 2023 by Demetrius Holt
On the first attempt, instead of using the doorbell, the tech knocked softly three times. I have a 3600 sq. Foot house and my office in the back. He waited 39 sec without a repeat knock and left (I have the video).On the second attempt, I worked from the living room and heard the soft knocks. The tech came in, checked to see if the unit was receiving power, and then attempted to remove the unit. After about 3 min, he said it was glued in, and I have to hire someone to remove it first, then reschedule and leave. I looked under the counter and plan as day it’s two brackets with a screw. I removed the unit in less than 1 minute with my drill. I called Sears to see if he could come back today because it is the holidays, and I need my cooktop. They said they would do an emergency dispatch and have him come back. That was a lie.Final attempt, the tech came a week later, looked at the unit, and said there was no model number on it, so it had to be replaced. They did not open it to look for any numbers on a circuit board. I will never go with Sears again.
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December 2023 by kristina williams
Very Knowledgeable and professional.
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December 2023 by John Fagan
10 hrs after refrigerator repairs still not not cooling the compressor and dryer was replaced doesn't looks like that was the problem