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August 2024 by Vinney DaGuido
8/23 Recent visit...dude helping a customer while on the phone (using an ear piece)..talking loud. Is this what you all have resorted too /////..Love this store. Always good prices. There is one lady who always remembers my daughter and I. Shes the stores hallmark.
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August 2024 by Keasha Emilson
There is definitely a wide variety of shoes and the prices are good but the staff, although friendly, are super unprofessional! Our cashier was having a personal conversation with other staff members that was inappropriate AND while talking to us he was eating cookies! Mouth open and cookie crumbs all over. Another occasion
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July 2024 by Alfred Burrell
The customer service here is top tier, manager was really great with informing us about the point system. Def would recommend.
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June 2024 by Lorena Aviles
This store has the worst customer service, manager Josh has a bad attitude. He is not professional at all and is very disrespectful. The store is loosing customers due to his behavior. Never will I buy anything from that store again.
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June 2024 by Sol DiazLopez88
Josh the manager was very disrespectful. Has a horrible attitude towards costumers, the visit today wasn’t very pleasant and over all costumer service was terrible. He was not able to provide a good costumer service number.
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April 2024 by diamond diva
Very nice selection of shoes
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April 2024 by danielle harmon hill
No customer service, just checking their phones or watches.
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June 2023 by Bernadette Washington
Make sure you have plenty of time to wait while they retrieve the other croc.
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June 2023 by Miranda Jones
While I get having one one shoe in the box keeps people from running out with a pair...it's ridiculous. I came in to see if I could find new shoes...but no one was actively roaming to help get the other shoe. So we left...empty handed. Either be readily available so I'm not wasting my time or put both shoes in the box.
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May 2023 by Mary Avinon
I give every business SEVERAL opportunities before giving a bad review. Ive now had 9 horrible experiences at this location. None of the employees want to help by answering questions, getting the extra shoe, or even checking you out at the register.God forbid you interrupt their goofing off, socializing or snack breaks.My last horrible experience cost the store a sale of 12 pairs of hey dudes.This has been going on for years now....at what point does the owner clean house and hire workers who actually want to work?Never again will I give opportunities to this location. I'd rather drive all the way to Temple where at least they ask if they can assist me.
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December 2022 by Tee MzWright
Saturday, 18 DecAs a person who has been in the retail field for over 20 years, I couldn’t believe what I was seeing so I had to take a picture. It’s Saturday at the Killeen mall, it’s payday weekend, it’s also one of the last weekends before Christmas and the mall is jammed packed. I go in shoe dept and it’s busy in there, as expected. There is a line of people and at first just 1 cashier and 3 others standing around. 2 of them I guess was on a break, the guy drinking a soda can and a female literally eating her food on the counter right in front of customers while we standing in line like really, do y’all not have a break room. Very very unprofessional. The pregnant girl was the only cashier at first and then another girl came finally hopped on a register. I just couldn’t believe all these associates were just standing around, eating drinking and chatting it up at the front, at the counters like they was at home. Extremely rude of them and very disrespectful of them. The only reason I didn’t walk out and stayed to purchase my boots is because the older black lady that was walking around was very friendly, very sweet, very kind and attentive. She was the only employee that was speaking to customers. Kudos to her. She was awesome. Those 4 employees at the register was just there to collect a paycheck. Please teach them some customer service classes. Please do better. Happy holidays.
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September 2022 by Shon B
I always find something of a Deal
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December 2021 by Jacqueline Bavier
Great selection of shoes. Helpful staff mostly, and great deals.
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September 2021 by Ricardo Trabal
Stuart was great, fun and helpful. And they had the waking shoes I have been looking for
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September 2021 by BriAnna Woodard
very sweet staff. and management.
