Surplus City is a well-regarded business known for its friendly and attentive staff, particularly a blonde cashier who treats all customers equally and provides excellent service. The store is clean and offers a wide selection of items, including uniform clothing, patches, pins, ammo cans, knives, stickers, and even custom embroidery for name patches and dog tags. Customers appreciate that the staff helps find specific items, such as lost Army qualification medals, and assists with CIF gear, offering great prices when customers bring in the necessary paperwork. While some items like patches and pins can be pricey, with small pins starting at $3.95 and jackets around $80, the store's selection appeals to both soldiers and civilians alike. Many reviews highlight the owner’s good management and the store’s overall positive atmosphere. Surplus City is recommended for its good service, wide range of surplus items, and helpful staff, making it a trusted place for military gear and collectibles.