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September 2023 by Carl Lincoln
Friendly staff, took care of our needs.
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June 2023 by Rob “Pedro” Petersen
Rented a pickup truck & the experience was great. I rsvp online & I was in/out in under 10mins on pickup & return.
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May 2023 by Pamela O.
This is by far the worst U-Haul I have ever done business with. First they tell you that they have video cameras all over. NOT TRUE!!! Back on 3/11/23 around 8:45 am I received a phone call from Shannon the general manager stating at approximately 5:30 am they noticed my climate control unit along with 2 others were broken into. As I was not local at the time I quickly asked if she had called the police. Her response, "No it's not my stuff!" Really are you kidding me!!! After loosing my cool I told her, "They broke into your property!! So yes you should call the police!" She finally did around 10:45 am! When I arrived at the location the officer was there and I questioned where are the video tapes? I mean you have video camera everywhere, right?! No they don't!! We had to wait over an hour to be able to get into our unit because Shannon's words were, "I'm busy with a new customer!!" Learn how to deal with a prior customer effectively first! These are the pictures of what we arrived to seeing! These thieves stole several $1000 dollars of just military gear. Also a very expensive scooter. Do you think U-Haul cares!? No they don't! Do yourself a favor and go elsewhere!!
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February 2023 by Leslie Moenga
DO NOT RENT FROM HERE , I WOULD NOT RENT FROM THIS PLACE , horrible customer service and rude people , I reserved my truck online the morning off and showed up to pick up my Uhaul when the mobile pick up did not work , I walked inside to try to get some help and the lady stated they were closed horrible customer service
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January 2023 by Shante Williams
First time needing a storage unit and I don't regret it. I love how simple they made the process and how friendly everyone was.
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January 2023 by Kay Michelle
The 10x10 that they sell is actually around 8x9 or less...I would have been upset had I prepaid online trusting that it was actually 10x10...
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October 2022 by De Ivery
Hands down, the only place I would rent or do any storage rentals with. The managers, Shannon & Jay are very thorough, let you know exactly everything you have concerns or questions about, and they really care about their customers and staff. Absolute BEST customer service in Killeen!
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August 2022 by jumpkid jr
Good place with good prices. The guy at the desk was friendly and helpful
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August 2022 by Edward “Silve” Lyons
Very helpful staff and the place is very clean.
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July 2022 by Jest Devil
Very clean and good employees. We had vechical problems and we were in and out of there several times within like 8hrs and they never said a word about us doing little bit of work on our truck.
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June 2022 by Naomi Gallardo
This is hands-down the best location to rent a truck from. I’ve moved a few times in this area over the years and never come across a nicer and more organized site. This is the only place I’ll go in Killeen!
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November 2021 by Stacey Alexander
Great service and genuinely helpful management. They went out of their way to help us when another Uhaul location just sent us away.
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November 2021 by Asher Rushing
Easy to rent. Nice staff and very helpful
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October 2021 by TracyAnnMcCurry #CoffeeWithKevin
We needed to get a small pickup truck to move my new bed from Overstock Outlet to our house. Worked out great! It was a little bit of a challenge on their communication though. When doing online reservations, we were told to go to locations without vehicles. We finally got this location and they were super helpful!
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October 2021 by M J
I was able to rent a cargo van for a couple hours to haul old carpet to the disposal center. Whole thing only cost me $35.The cargo van I used was practically brand-new.This will be my go-to answer for all the things I wish I had a truck for. I highly recommend this location.Attached is a picture of the really cool backup camera in action.
