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November 2023 by Cadareen Jones
Miss Bobbi was extremely nice and helpful. Greeted me with a smile and kind words. That was much needed on a long hard day. You can tell she had a genuine heart and was personable. I was a walk in a she went out of her way to help me. It was a really easy process. Thank yall!
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November 2023 by Shavonn Hull
Super friendly service. Cathy is the sweetest!
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September 2022 by Nashondala Y.
I was charged 8,000 for not returning the uhaul back to San Diego which I knew I would get charged but really 8,000. And I ask if I can just drive it back and was told no. So now I'm stuck with a crazy bill and people do this all the time and NEVER get charged 8,000.
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July 2022 by Mel W.
Wish I could give it one star. The Caucasian old lady at the desk was so rude!! I walk in and she's like what size truck ? I turn to my friend to ask about what size I should get and she's like what size truck ?!! Like lady don't you see I'm talking ? She was just absolutely terrible then I'm like a 10x10 please and she's like "yea we don't have that as you can see it's not out there !" It's my first time ever trying to get a U-Haul and I didn't know where they keep there trucks? Terrible service and such a ugly attitude. I just walked out and was never rude to her but I hope she gets replaced
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July 2022 by Jasminde Henderson
I do NOT appreciate how Kathy was talking to my Mother about the uhaul trailer that we picked up. We thought that we were able to reserve the trailer online and that they were able to debit my debit card offline. We were telling Kathy that we could pay for it over the phone, and she kept saying no that we couldn't pay for it and that she was calling the police anyway and then she hung up. So next thing we know the owner calls my mom back and apologizes and says that we can do everything online and over the phone. So we did it all over the phone and paid for it.
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September 2021 by Photo of Stuff
They wouldn't take my trailer drop off "because we don't have space" (I saw plenty of room) when the guys on the phone told me that I could take it to wherever was closest. Instead I had to drag my trailer across town during rush hour. I would recommend doing business with the big corporate location off of interstate.
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July 2021 by Dwight Barrett
Easy reservation and return process. Great customer service
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March 2021 by Amber Welling
Awesome experience at this location. Very sweet, and professional. Answered every question and treated me fabulous!! 10 stars!!
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April 2017 by Orlando Fernandez
This could have been a 5 star review but now it's 1 because I'm unable to give a 0. I have sent the pictures to Uhaul. They had the nerve to charge me 3 gal of gas when Lauryn Uhaul rep told me that my truck average consumption is 10 mpg and I only used it for 7.9. I send to Uhaul the pictures of the truck dash (before and after) is completely clear got more fuel after, and fuel receipt.
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January 2015 by Julie A.
This woman is rude, opinionated and unbending. The poor man in front of us just didn't want the insurance and she went on a tirade about how everything that wasn't covered and what would happen to him and finished up with you still don't want coverage. She will not help us with figuring out how we can have more time. She can't answer questions. And asking her to call uhaul to get the answers was like asking her to give up a donut. First thing she says do you still want those extra days? Which she was put out that I wanted to buy in the first place. She seemed shocked I would pay for extra. We just got married we just got out he wants to see his family and have a break. Her husband was abrasive about the ball not being installed on the truck.dont recommend them
