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August 2025 by Gan Williams
Swift, friendly and efficient
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August 2025 by Janet
I had some issues with a lost/delivery mail, and Cheryl was super helpful.
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August 2025 by Mrs Tuff
Received broken merchandise, filed claim, provided proof of the footage of the mail lady leaving a bent box at my door step and I left the damaged item at the post office like they asked and they went ahead and refunded my claim after I correctly followed rules for claim. They didn’t refund the full amount of the $154 but I did get the $100 back. I still lost money so not too happy but glad they tried.
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August 2025 by Jim Wicked
I love USPS as a whole, but the staff at this location always have me leaving in a bad mood. There's some pass off people working at your local post office!
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July 2025 by Patricia Jordon
Most all people have or accept their mailing, even if they don't have Mail
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June 2025 by Lucero Bienbenu
A parcel was delivered to previous address. My fault for not updating address on the app I purchased from. I called the post office at Copper Mountain and spoke to Brandy. Very friendly and helpful! Reached out to both my previous and current city carriers. They were on it!! Amazing service and work ethic! For a post office that has to take care of a couple of zip codes and large population…. these employees are the best! Thank you!
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June 2025 by Gunzerkeryoda
I mean, if the Post Office is trying to save money, disconnect your phone system. No one in Killeen, TX has answered their phones. No need to pay for them if you don't use them!!!
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April 2025 by Kiran Sheikh
Great friendly service and so helpful! I am so glad I came to this post office. Gaynor and other guy at the desk were super helpful. Thank you guys I appreciate your help.
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March 2025 by Samuel Wu
Delivered package to wrong mailbox and would never pick up the phone when I attempt to call to get issue resolved.
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March 2025 by Cheyenne Rundgren
Trash customer service, especially the man.
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February 2025 by Patricia Lewis
Why don’t they hire people who can read? I’ve lived in my house for a while and have had my mail box changed to a rental (3) times. What is wrong with this post office on WS Young in Killeen, TX. If they can’t do the job keave and hire someone who can do it efficiently.
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December 2024 by Yep It's Me
Locked the doors 2 minutes before 1300, advertised Saturday hours until 1300.
Always long lines and many times only one person working the front.
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December 2024 by Pauline Thomas
We changed our address, ???? Did we, ummm yes. Going on three weeks no mail at new address, where is my mail. Trying to call is a night mare.
All you get is press a number for this press a number for that.
None of the numbers are related to my question.
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August 2024 by Paul Erchinger
Complaining about your PO Box here? Have you tried The UPS Store on Trimmier? They rent mailboxes and have AMAZING service.
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August 2024 by A
The letter was returned to me with a mark on it that indicates the address was incorrect. However, this was not the case as the address was correct. The letter arrived in Austin and was then returned. To find out a little more information about returning a letter, I came to this post office. Unfortunately, the employee could not provide an answer as to why my letter was returned.
By the way, I am confident that I provided the correct address. I resent the letter to the same address and it was successfully delivered the second time.
I also cannot understand what is happening with this mail, because the second letter I sent from this branch, through the hands of an employee, did not reach New York. By the way, this letter did not reach the intended recipient and was not returned to me.
What a mess!
