-
November 2023 by David Sanchez
Bad customer service in this store. Mean people doesn’t want to help just wanna collect a check
-
October 2023 by Ed Lopez
The worst store in Kingsville, seriously the people who run this store are lobotomized. Do yourselves a favor and avoid this store, they'll tack on extra fees, or in my case add a whole extra line without your knowledge.
-
August 2023 by Daniela S.
the manager is useless, staff is lazy.All I wanted to do was open an account and they honestly don't know anything the girls in that place need more training from t mobile. The response for everything was "don't know" or they would ask another employee who was just as useless. Go to corpus if you want better service Edit: just saw the other review of the same female manager. Horrible customer service, she didn't care about me adding line just kept pushing to buy a new phone. Once I told her I wasn't interested in that all the sudden she couldn't help me add a line & said to call customer service. Use less.
-
June 2023 by Robert Garcia
I didn't get her name but she was courteous and she helped me set up my new phone
-
May 2023 by Idalia Trevino
My husband visited this store today because we have consistently had issues with our internet for about a month. Upon speaking to the "manager" she said we could close the account and start a new one to get a new device and charge us more money. Seriously? The girl has zero customer service skills and was not willing to help resolve our issues. We sre not satisfied customers. New manager?
-
April 2023 by Idalia T.
My husband recently visited the Tmobile store on Brahma Blvd in Kingsville, TX. He was there because our internet keeps going out. The "manager" was absolutely no help what so ever. Also, a lack of customer service and quiet rude. She did not help but, instead, wanted him to close the account and start a new one to get a new device and charge us more money. Is she freaking kidding me? He left the store with nothing resolved. She should not be a manager of anything. She is useless
-
April 2023 by samantha silva
I have had the absolute worst experience at this T mobile. I haven’t even been a customer for a month and they have mis charged me over $300, and promised an instant refund I still have yet to see. I’ve been back and forth with the store staff and managers; all of which have been extremely rude and unhelpful. Do yourself a favor and do business elsewhere!! Terrible service.
-
February 2023 by maximus Matthews
Wow!!! Amazing service they are so friendly and very helpful. I had an amazing experience
-
May 2022 by Sandra Tijerina
Waited in line for 15 minutes to have the employee take the person behind me. Not so great customer service. Will NOT return to thsi location!!
-
March 2022 by Random_games Productions
Basically the in store people are useless. You ask a question they say to call a number.
-
March 2022 by Leelaa Sandoval
I had a very good experience at T-Mobile this week Savannah really treated me with so much respect and she made me her main priority when I was in in the store. Very impressed with the customer service and how she treated me. Anytime I ever go back into the store I will make sure to ask for her service.
-
August 2021 by Ana Aguirre
Great customer service. Employees are very knowledgeable
-
May 2021 by Aime Grullon
I had a great experience in this store,the manager Victor was very kind and professional, he had a lot of patience and answered all my question. So far the best customer Service I have ever experienced.
-
May 2021 by IKA Invitaciones & más
I love the service of this store, the team is very friendly and they know everything I need and they helped me with my payments and saved me money per month.
-
May 2021 by Leandro Molina
Staff was friendly, and the manager Victor was so helpful. Victor helped me get the right family plan, I finally left Verizon.
