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December 2023 by Ashlee Trapp
we’ve had verizon for about 7 years now. we went to upgrade our phones this past weekend. upon walking in the door we were not greeted. we looked around and sat down to wait our turn. 20 minutes passed and still no “hello, how are yall, be with you soon” nothing. finally a lady comes available so we stand up to walk over to the desk and she quickly grabs her stuff and leaves out of the back door i’m guessing on break. still no word from anyone. not even a simple smile. eventually we decided to leave and took ourselves over to at&t and fully switched companies. customer service will always win
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November 2023 by octavia tapia
Lady at the front was so rude acted like I was a bother for asking a simple question. Disappointing
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July 2023 by Joe Thompson
There is (VERY) (POOR) coverage in Lufkin, Texas ... (AT&T) (ONLY) ... If you are like me and only want the best ...When I went to return my unit ... The female employee was rude ... unprofessional ... and refused to accommodate the same exact request that I was able to accomplish with ease over the telephone ...Buyer "BEWARE".
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July 2023 by Connie Voelkel
Very friendly..in and out very quickly.
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February 2023 by Melissa H.
Visited this store on Saturday. I was the only person in the place. My phone wouldn't turn on. The lady at the store told me it was the battery and I could buy a new phone or take it down the road for repair. She wasn't helpful at all. Told me I could buy a new phone for $500 I took it down the road. They said it wasn't the battery. Almost bought a new phone, but then decided to go to another store an hour away. The lady at the actual Verizon store was able to get my phone started and I didn't have to bug a new one. I will not be coming back to this store. Also, if you came and lost your diamond earring. It is under the desk. I asked if it was hers and she said "no, it's a customers." And it stayed under the desk.
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December 2022 by Miller1522
You’ll have better luck calling customer service than dealing with the people here.
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December 2022 by Joanna Noel
I getting lawyer. Hate to fo this here but can't reach a human in 2 weeks to tell them.
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October 2022 by Britt
After dealing with horrible customer service at the Nacogdoches location. I decided to come here and right off top, associate Jennifer was super kind , helpful & respectful! So, thank you for your wonderful customer service Jennifer. Keep up the good work!!
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October 2022 by Brittney
After dealing with horrible customer service at the Nacogdoches location. I decided to come here and right off top, associate Jennifer was super kind , helpful & respectful! So, thank you for your wonderful customer service Jennifer. Keep up the good work!!
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September 2022 by David Moore
Cannot talk to anyone, they will not answer the phone
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July 2022 by Craig Karduck
Been here a couple times over the years. Can't believe they're still in business
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January 2022 by TonynSue
The young lady was polite, knowledgeable, competent, had our problem resolved and us out of the store in under 10 minutes.
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December 2021 by Dundee
One star is not for the employees, but for the lack of them. The store was closed with a sign about "Employee Shortage" Second time this happened to me today. But the Democraps swear that the unemployment they're keeping people on isn't an incentive to stay unemployed. Biden' America......
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March 2021 by Jim Sinclair
Long time customer. Great staff.
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March 2021 by Sandra Vela
Vanessa Zavala was great , she spent so much time helping my mother out . She was very kind and listened to all the concerns about a phone.. Great service i totally recommend to ask for Vanessa if you go..
