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June 2025 by AJ McAninch
I see the complaints here, but I find the employees polite and helpful. I have been donating for years and even more for a while right now because I’ve just retired, and someone else should have these clothes etc. The staff are out the door and helping unload the car as soon as I pull in. The employees may be tired now and then from heavy work and hot days, but they do their jobs, and I am grateful.
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June 2025 by Greg Mixon
Hi, I came at this location . It’s Friday.6/13/25 I’ve been here a couple of times Their service is only good when it’s the girl and The older gentleman with glasses with the Goodwill hat those are the only ones that don’t reject stuff and never has a problem with anything.I guess everyone has their bad days And good days, I guess whenever the truck was there and they had their cones out and I guess I went on the wrong side And the guy told me to turn around and I said I’m already here I can walk it to you or can you Walk to me and he said no I cannot. You have to walk around so I walked it to him. He was already complaining and I gave him the bag and when he was walking away, I heard him say F to me He mumbled it i’ve had problems with this guy all the time. I’m not sure if he remembers me coming all the time but he always has a face or is upset or rejecting stuff. That’s why my wife doesn’t get out anymore . It was at 3:16 PM. Black hair with a cap on I read some of the other reviews on Goodwill and I’m pretty sure it would help y’all get better team members.
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June 2025 by Zach Manning
Always something to find here not my favorite Goodwill store, but all Goodwill’s have their niche. I miss the treasure counters upfront with the clear glass displays but the workers are always friendly always have smiles and love to greet people decent selection great Parking.
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March 2025 by Oscar Martinez
Went by today and no cones or signs saying where to park and not park. Older lady with glasses and black hair comes out as my mom says hi and the lady rudely instead tells her not to block the door. My mom then asks if we should take the clothes out of the containers and the lady again rudely tells my mom with an aggressive tone to leave them as they need to “sort” the clothes from the containers. Though the only “sorting “ that was done was the clothes being thrown in a clothes dump pile instead and our containers aggressively thrown back on the carts by her. It was our first and last time here. Get rid of the lady and maybe just maybe this place would have better reviews.
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March 2025 by Ana Margarita
Fast, but rude. Place the orange cones at the entrance of the back parking lot of you don't want people to go in to the clearly open parking spaces. Place a sign of the rules. We come with goodwill to your establishment.
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September 2024 by Tim Ryan
I went to drop off today at 12:45 9/20/24 and this kind white lady and young lady was helping me ,I did park alittle to close to door.i only had 4 shirts.Well this other lady with long black hair was rude to me Saying out loud that I shouldn’t have parked in her way cause she can’t tend to her customers But I’m a customer and she didn’t help me she ignored me…my family lives in kingwood and they have also said every time they drop off that’s the lady that’s rude …I’m going to goodwill porter from now on so ungrateful !!!
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February 2024 by Timothy Whalen
Drop some stuff off early a few mornings back it was 32° and the girl said that couldn’t come outside, It was too cold,we were donating some very nice stuff. She was just being lazy! Rude!
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July 2023 by Kevin Phillips
The guys that work at this location were very prompt. They came out with carts before we even opened up the trunk. They were very courteous and kind.
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May 2023 by Kathy
Rude employees. Act like you're a burden to them. I will try Mission Northeast instead. They have great reviews and do a lot for our local community.
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May 2023 by Mom Dad
This location has very rude employees. It was disappointing to see such unkind employees at place you expect caring people. I ended up taking my things to Mission Northeast.
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March 2023 by Kelly Shaffner
Easy access and assistance for dropping off clothing donations.
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September 2022 by Robbie Mear
Donations only. No shopping
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April 2022 by Faithful Witness
Super incredibly rude staff absolutely horrible attitudes. Do not ever go here
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April 2022 by John Thomas
This location is best for soft goods and smaller items. The workers have been nice and help unload. When we have larger items we go to the Porter Goodwill store. They have more people that can help unload.
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August 2020 by Luis Ochoa
Would not recommend dropping donations at this northpark location. I had my brother help me load a beautiful dresser in great condition onto my wife’SUV and I loaded the rest with night stand, dresser mirror, lamp among other things. I did arrive about 15 minutes before they closed. They told me they did not have space (this is without even looking at what I had). Honestly I am inside their facility and perhaps with a little inconvenience but they could have made space for sure. And yes there was a young man there that with my help could have brought down the dresser and everything else in less than 10 min. They were not even willing to try it or look at what I had. They seemed annoyed that I was dropping donations. To make matters worse they suggested I drop off at their Porter location that stay open until 9 pm. I was okay with that, but thankfully I called them before driving and they said that was not true. They close also at 6. It would have been too late. This is not the first time they do this. They waste donator’s time. Don’t recommend. If they at least had a good attitude, would have even checked and concern other than themselves, I would understand. I’ll stay away from this place going forward.
