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August 2025 by Julie Sandoval
Picked up Rocko today...named him Tater
Why? Because I love Tater Tots & we love him & he is already loving us. Unfortunately he was sick when we picked him up & he is under our vets care. Pleaseif you get a shelter animal have him assessed by a Vet ASAP.💖
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July 2025 by Robert draughn
Great place good information on pets
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July 2025 by Kevin Copeland
Very bad and disrespectful attitude of the guy name Jessie. . If you hate your job so bad just quit already.
We are good people getting out of our to rescue animals. Just. Quit!
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June 2025 by Hap py
Love the people who work there!
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April 2025 by Jared Esparza
Completely useless department. I’ve been trying to call them for a week about a stray in our backyard.
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March 2025 by gil reyna
This place is unreal no response on their part it's been years of frustration on people's part in just reading comments. This place don't seem to care always closed don't bother calling or showing up cause it's either closed or busy all the time. All we ask is for this place to care maybe this is a waste of our time but at least reading each other's concerns will eventually help
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March 2025 by Justin Ruiz
I recently found a stray dog and, wanting to do the right thing, I went to a local animal facility to turn it in. Unfortunately, when I arrived, the place looked closed, with the hours showing open and on a weekday none the less. I called several times in hopes of getting assistance. Despite my efforts, no one answered. It was incredibly frustrating and disappointing, as it seemed no one was willing to do their job or help in any way. In the end, I had no choice but to leave. It's really upsetting that an establishment meant to help animals couldn't even provide basic service when it was needed most.
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February 2025 by Kate Thomas
Bexar county needs to step up their responsibilities and help manage the stray population in San Antonio. Their one small shelter and lack of staff makes ACS job harder, which in turn causes more unnecessary euthanizations. Get rid of roadside and flea market sales by private citizens. Provide spay and neuter clinics or portable facilities to the poorer folks.
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January 2025 by Yasmine Mills
They are never available. They need new management or something
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January 2025 by DeVontae Smith
Y'all don't answer y'all's phone so I'm gonna leave a google review y'all told us about a bonding pair of kittens that where brought in together was told they might be brother and sister we went to get them played with them and all we said we would like to take them home y'all told us that they needed to be spayed and that we can pick them up next week we tried calling to check up on them by calling but y'all don't answer the phone so we decided to drive up there to check up on them and when we arrive we found out that y'all split them up YALL DID THIS AFTER YALL TOLD US YALL WHERE GONNA CALL US NEXT WEEK WHEN THE CATS ARE READY FOR PIC UP YALL WAS JUST LIEING LIEING LIEING A WAY TO MESS UP A FAMILYS DAY
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January 2025 by Carolyn Hinojosa
Amazing and caring staff.
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October 2024 by Kita Adere
Had a stray cat run into my apartment. Took it to Converse to scan for a chip which there was none. Was told it was Bexar Counties, whom then told me to just turn him loose. They refuse to answer calls. Turned away people wanted to adopt while I was there. Horrible location overall
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October 2024 by Katie Oliver
The care they show for these babies is astronomical. It was very humbling to be there. Thank you for all that you do. .
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May 2024 by Ashlee T
I got my stray cats spayed, vaccinated, and chipped there (trap and release program). Their communication wasn’t great. It took a long time to get an appointment scheduled. Once I finally got them scheduled and took them there the place smelled strongly of urine, but I know they’re a shelter and they take in a lot of animals so I guess I understand. But their whole setup was just not great. When I left my cats there they just placed them on a shelf outside and the guy told me (let me find a place away from the dogs) so he literally cleared the shelf and put a curtain over them. The entire time I was stressing because if they were to somehow break free from their crates they’d be gone since they were placed outside. Luckily that didn’t happen. I will say the spay process seems great so far (it’s been 2 days). All my cats are doing great and haven’t seemed stressed over the process luckily. But all in all it’s kind of a 50/50 with my experience (if even that). Shelters are overworked and understaffed but when it comes to people bringing their pets in I would expect a better process. Also there were a few dogs outside in the Texas heat in kennels just panting the entire time. When I picked up they were bringing in fans but that can only do so much. Again I understand it’s a shelter but these are living beings and deserve better conditions. It made be sad being there. Their entire facility was just overcrowded with a bunch of different items. I’ve worked with dogs for 10+ years and this isn’t the worst place I’ve seen but it’s pretty close. Also they messed up the name on one of my cats paperwork and also failed to mention she was pregnant when getting spayed. I signed the paperwork because I was perfectly okay with termination since she was a stray but I would have at least liked to be informed. It wasn’t until hours later when I saw her paperwork and realized. Just overall a very unprofessional place.
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May 2024 by 240bravomachinegun
Brandon was courteous and professional. He made sure I was well informed on my next steps moving forward on how to take care of my animals.
