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January 2024 by R Pring
We were sold a broken fifth wheel, one slide is completely broke. That is not the main problem. We have had our fifth wheel almost two years and they will not send the TAG OR TITLE. We are unable to use it because of this. We are from out of state and are going to have to hire an attorney and sue them. That was put into the lease/contract. Beware of this horrible place!
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September 2023 by Jeff H
This was the worst mistake we've made purchasing our ** from Best Value RV. Before you decide to purchase, really check out the other ** dealers. The sales process was simple. ******* the sales/finance manager assured on three separate conversions the ** would go in for four days to be cleaned and detailed and a thorough walk through from his technicians. The outside was cleaned, the inside, not a bit. They only fixed two of the three items we discovered when were looking it over. Mind you, it was a 110 degrees outside and there was no power on. We didn't really get a chance to go over it with a fine tooth comb. The day we were supposed to pick it up I found obvious issues on the inside. The refrigerator light and thermostat was missing. It still hadn't been cleaned. Due to my truck height they had to order another trailer hitch. I had put down a $500 deposit which was to be refunded the day we picked it up. It's been almost a month. Besides not returning calls ****** has come up with more excuses why he can't refund my deposit when I do speak with him. I finally got hold of a manager this morning. I was just told they are mailing me a check out tomorrow.I had to bring the ** back in for service as the switch to lower or higher the trailer went out. I left if for a week. I was told it would be ready the following Wed. I called ***** on Wed to see if the part was in. He let me know it was scheduled to arrive that afternoon and would be ready in the morning. I called on Thur to be sure it was done. ***** assured me it would be done by the end of the day. Due to a business trip I arrived at 9:00 am on Friday. The part had not arrived and the ** was not done. No phone calls, nothing. I said why didn't you call me to tell me. He said he couldn't because the phone lines were down the last two days. I said I spoke with on the phone system on Wed and Thur. He flat lied to my face and walked away. The part came in that day and I picked it.
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September 2023 by Ron Miller
Not even a one star, bought a 2019 pioneer 5th wheel and had to put a ton of money down and come to find out it only had 1 AC unit installed and it was wired for 2 units so I called and they told me let them check to see if they can get another unit, been a week and haven’t heard back from them so I’m going to be there tomorrow morning waiting on them to open with the camper and talked to my bank about it and they said I have 45 days to back out. Bought 2 units from them and my cousin went there to buy a camper. Guess I should of know better
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April 2023 by T
Liars, slick talkers, can’t be trusted. Do not buy a warranty from them either- it’s just another way they scam you out of your hard earned money. CANNOT BE TRUSTED
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March 2023 by King Khalin
Liars,scammers,charged for stuff that they just come up with after the contract and wanna charge you all these fees . Would definitely not do business here . Camper was not what it was supposed to be at all I’ve already spent $3000 and still fixing stuff . Be aware
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March 2023 by Khalin Mcanelly
Liars,scammers,charged for stuff that they just come up with after the contract and wanna charge you all these fees . Would definitely not do business here . Camper was not what it was supposed to be at all I’ve already spent $3000 and still fixing stuff . Be aware
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August 2022 by Steven Young
Been RVing full time for 5 years. When I needed to down size. Russell was the best, until he wasn't, this man has not one honest bone in his body. Run the minute he says I am an honest man. The company might be OK but this man is nothing more than a charlate. By
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July 2022 by Dillon Hodge
Spoke to sofia and cathy and they were the rudest and most unprofessional women I have ever met! I would not ever recommend doing business with these people. They need a lesson on customer service..
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June 2022 by Valerie H.
**READ THE REVIEWS AND TAKE OUR WORD FOR IT BEFORE YOU SHOP HERE!** This is the wrong place to purchase an RV so steer clear! After being repeatedly reassured the RV I was interested in was in working condition...it's not, I decided to make a purchase here. Big mistake friends. Russell is crooked and the staff are in on it too. I sell cars for a living so I know how this works. I would never treat people the way they do and would be out of business if I sold lemons like these jokers do. I also know it's used inventory and not brand new so to expect a little thing here or there to go wrong but I have no idea how these people stay in business with the sheer line of crap they dish out. They legitimately have a whole RV repair shop right next door so make no mistake, they could fix whatever they want if needed. I went to inspect the RV before making the purchase and found several things wrong. Russell seemed inconvenienced by me bringing these things to his attention. I told him I don't need everything to be perfect, I just need it to WORK. I even offered to pay for the repairs just so I could be sure they'd be fixed and working. Russell said he'd have everything I asked fixed HOWEVER he lied through his crooked teeth. $20,000 from a single mother struggling to make ends meet and they delivered to me, a broken RV. They fixed nothing. This was supposed to be our home but we can't live in it because it needs repairs I can't yet afford. The electric jacks are broken so I can't get it level or move it. The antenna (RUSSELL broke this himself and said he'd fix it, he didn't) the closet doors are off the hinges, the toilet had a leak he said he'd fix before it was delivered, NOT FIXED, I haven't even tried everything out at this point I'm so defeated it feels personal. I've called multiple times and they dodge me like the plague. The day the RV was delivered I called Russell to ask him why he didn't do the things he promised he'd do. Wellll, Russell was annoyed that I was even calling and told me he was busy and had a round of golf he had to get back to and he couldn't be bothered with dealing with this. I tried to go around Russell and talk to someone else there and the old man I spoke with was rude and obviously expecting my call. They did nothing to make it right. There's nothing I can do but leave a review and it's sickening. These people are wrong. The nice man who delivered the RV to me told me they were crooked as well and he's had to deal with them many times. Basically, I'm now the owner of a glorified storage unit on wheels (that can't be moved because the jacks are broken mind you) because that's all I can use this unit for. It breaks my heart that we had to go through this and I pray no one else has to . If I can save even one family from going through the same harsh experience as us, I will have done a good deed knowing BEST VALUE RV didn't get to take advantage of someone else. If you're looking for a decent functional RV-- Please choose ANYWHERE BUT HERE and you'll be doing better than my daughter and I.
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May 2022 by Kyle Comeaux
The only reason why I'm leaving a bad review is for the warranty. Straight crooks DONT BUY THE WARRANTY they will no honor it!!! Even if you do the right thing you will be nothing but a liar and it's loop hole after loop hole!
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March 2022 by A Whitley
We talked to Russell on the phone a few times. I asked if there was anything major that would need to be fixed before the camper we were looking at would be taken out used. He assured us no, this is a family business and they don’t try to cheat you. He had 6 hours before we got the to lot to look at the RV and at least pretend to check anything. We drove off with the black tank completely overflowing and a huge leak in the gray tank. We hooked up the water and the front bedroom of our RV is entirely soaked end to end. Those are just the big things that we will clearly need to deal with, along with some other issues that were smaller. Not super happy with the experience we had here.
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January 2022 by Melisa Wheeler
This is the worst place to buy an Rv. My father in law bought a travel trailer from them less than a week ago. My husband called them today to tell them a few things we have found wrong with the trailer and Russell pretty much told him sorry about your bad luck. We will never do business with them again and will not hesitate to trash their name to anyone considering go to them as well.
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December 2021 by Yep Nope
This company sells broken campers, their customer service sales manager is horrible. They don't stand behind their products. Will never ever do business with them again. I have had problem after problem with the camper I just bought. I put a large amount of money down. Bought the 2k extended warranty an they can't even call you back.
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November 2021 by Elizabeth Alexander
This company sells broken campers, their customer service sales manager is horrible. They don't stand behind their products. Will never ever do business with them again. I have had problem after problem with the camper I just bought. I put a large amount of money down. Bought the 2k extended warranty an they can't even call you back.
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November 2021 by Kelly Cone
Camping World offered us $2k for our used 2018 RV (..what.), this place offered us $8800. Great to do business with! Very knowledgeable, my husband was very impressed with their expertise. We will be returning for future purchases!
