-
May 2022 by Mike M.
My family & I have been a loyal customer for over 11 years here. Earlier this month I went to pick up a branded medication that has a zero dollar co-pay with my insurance. We I went through the drive thru to pick it up I was asked to pay over $250???? When I asked the pharmacy tech why it's over $250 more than I have ever paid she said that's the cost. Confused I asked her to see the medication they gave me thinking there has to be some mistake or misunderstanding. She said they are no longer stocking that branded medication because a generic has just come out & they we're giving me that instead. I never authorized this change or did my physician. I was then rudely ask if I want it or not? I said hell no. The branded costs me zero but they were trying to hit me for $250 on a generic medication my insurance does not cover, they will only cover the branded Rx I have always received. She said they will have to order it then. I said please do because I'm not pay $250. I was told it would be a few days before they could get it. Oddly enough 45 minutes after leaving the pharmacy I received a text message saying my branded Rx was ready for pick up. Deceptive practices telling me they don't stock my branded medication, trying to get over $250 for a medication that my insurance doesn't even cover & being lied to that it's not in stock when it obviously was. Two weeks later they did the same thing to my wife with the same medication trying to charge her $250 for a generic that my insurance doesn't cover when the branded is $0 copay for us. Something has changed here in the last year. Needless to say I recommend going to another pharmacy that will actually give you what your doctor prescribed & what your insurance covers instead of try to gouge customers to line their own pockets. I have been in the medical field for over 22 years & never have had a pharmacy try to pull a stunt like this. Not once , but twice in a month. I always recommend asking for the copay difference between the branded & generic. Most people think that the generic is always less expensive but many insurance companies do not have newer generic medications covered. Those contracts are usually done annually & if the generic drug was not available when those contracts are negotiated they aren't covered & are more expensive than the branded version until the next contract is negotiated. I was not fooled but I'm sure they are getting away with this with many customers. They have lost my business forever & I will be sure to tell everyone I know not to go here for any reason. We have lots of other good choices in Kyle that do not operate this way & look after the customers.
-
August 2021 by Kayla I.
Always a very long wait at the RX. There has been times that they don't even acknowledge I'm standing there. It's bad enough that I'm willing to drive further to a different pharmacy.
-
July 2021 by Laura C.
I've had so many bad experiences with this pharmacy. 1. Automated refill doesn't work. I did this a few times thinking I wouldn't have to call the pharmacy. The automated person tells me it'll be done by 12 the next day. I show up and the pharmacy tech has no idea what I'm talking about and then goes on to say it happens all the time. Then I get to wait 30 min for my medicine. 2. the staff is rude. They also seem like they don't know what they're doing. 3. They're always short staffed. For years. I get it, it's hard when you're short staffed but your customers need you to do your job. Plus, you're always short staffed. 4. Ive called a head of time in the morning to make sure my medication would be filled by the afternoon and when I come pick it up it's not ready and I have to wait 20 min or more. I cant do it online because they still have my maiden name and married name all mixed up even though my dr sends my medication under my married name it ends up under my maiden name and that's another hot mess I don't even want to get into. I was told it was resolved by the pharmacist but it's not. 5. Poor customer service. 6. Tonight I called three different times trying to renew a medication (that I was told this morning didn't have refills-- but does) and I had to wait over an hour and STILL no one answered. I called earlier this morning and Janie told me my medication had no more refills and needed a dr approval which will take days. I come home and my medication says I have 3 refills left. Now that no one is answering I'll have to go in person tomorrow cause it seems like that's the only way to get anything done at this place. I love wasting my time dealing with this pharmacy. Can't wait to move to another city next month and not have to deal with them anymore. Do NOT recommend.
-
January 2021 by Luna McGee Yvonne
If it wasn’t for my insurance only using Cvs I would have stayed with Walgreens’s Pharmacy!!!!
-
October 2020 by Laurie R.
I have tried to use a goodrx coupon twice now and they have screwed it up both times. On top of that they are rude and the store is extremely dirty. No excuse for the state of the restroom. I wouldn't even use it it was so gross.
-
October 2020 by Laurie Pfullman Record
I switched to CVS because my RX was cheaper there with good rx. The pharmacy has the worst customer service the two times I’ve gone there to pick it up it has not been ready and then when it’s ready and I tell him I have a good RX coupon they have to redo everything which is another 15 to 20 minutes and today I did everything the way I was supposed to do it and then when they rang it up they still didn’t have the good RX coupon on there and then it was going to take another 15 minutes for it to be ready this is a medication that I need daily and I had already missed one day because it was supposed of already been refilled not to mention that I use the bathroom while I was there and it was absolutely disgusting
-
January 2020 by Andrea T.
Worst service ever! They give me an unmixed medication for my son, I needed to come back to do it again, they have a problem with their system and for some reason did not take my insures, I needed to pay out of pocket!
-
November 2019 by Monette C.
Came in for some pictures that we ordered online. Come to find out that 3 1/2 hours after placing them they had not released them to be printed. No big deal. But one of the workers Michelle seemed to be irritated that we wanted to pay up front for them and that she had to wait until they were done printing and had to manually put in the order to ring us up. Won't be ordering or coming back to shop here again.
-
November 2019 by Susie T.
I will said really bad customer services, super slow. I think they don't know to do they job. Or don't have any experience. You name it! I came for prescriptions Tylenol & ibuprofen infant prescription, which is on the counter medicine most likely. She told me it took about 1 hour. I wait and came back after 1 hour, I came back to the drive through, no one out the window for service, I need to push to call, finally one of the guy came out, he said it took another 15-20 minute becoz of forgot the Tylenol. I wait another 15-20 minute at the drive through. There is couple car behind me, after 20 minute I thought my medicine was ready. And he is told me can I wait on the side for another 15-20 minute. I was so mad for those almost 2 hour wait. Please don't come to this cvs. They need to re training their stuff.
-
October 2019 by Julie N.
Went here to get a prescription filled for our daughter and the pharmacist was a complete j**** Said he couldn't find info after we told him that we were new to this pharmacy and had never used it. Then he said that it was starting to get too busy to deal with trying to look up information and pushed us to the side while dealing with other guests, treating them rudely also. Two days later and our other kid gets sick and have to go back again to get a new prescription filled, and again they couldn't find info...pharmacist # 1 gives up and passes me to someone, Andrea, who is supposed to help, but ended up being the biggest bit**. Gave her the insurance and the shoves it back stating that it was not correct and that I should have something else to show her. True customer service is lacking and there needs to be some serious training. It's not like we want to be filling medicine and spending our hard earned money there either, but to be treated like crap as you are doing it is absolutely ridiculous! If you hate your job that much go work somewhere else, but don't take it out on your paying customers.
-
September 2019 by Vanessa M.
Poorly staffed. Dirty. They don't accept Blue Cross Blue Shield. I don't have much else to say but Yelp says I have to write more than that to leave a review.
-
November 2018 by Sonja R.
Pharmacist Weaver went above and beyond today. I have been dealing with severe tooth pain. I had a dentist appointment near the end of the day today, but I didn't have time to go to the pharmacy in Round Rock because I wanted to watch my nephew's first basketball game in Kyle. I went to CVS in Kyle after my nephew's game. It was a little after 8PM, and the pharmacy closes at 9PM. I was hoping I could get my medicine within 15 minutes, but I wasn't sure since it was so late. Pharmacist Weaver took care of both of my prescriptions in the drive-thru without me even asking. I was so thankful! I never write reviews, but I felt I needed to with this experience because it was by far the best experience I've ever had at a pharmacy. She also gave a great consultation over my new medication. Thank you so much, Pharmacist Weaver!
-
October 2018 by Melissa S.
Called to ask if my particular insurance covered my birth control after having a baby. Spoke to PHILLIP. When I asked his response was " you will have to come In the store to find out" .... ummm b******* - I can read you all the info off my card and you can check that way I don't have to lug my 15 pound baby around just to " see" if it will be accepted. So my response was " well can't you just check the same way you would in the store?" His response " I guess but you'll have to wait 10 - 15 minutes "...... I know he was intentionally saying that to be rude so I just would hang up but I politely said" yes that's fine I understand you're busy I'll wait " before I could finish my sentence he put me on hold. Then after waiting 8 minutes on hold he picked the phone up and hung up. I hate this pharmacy. Why doesn't cvs do something about their staff? Like seriously. Maybe I need to start going to Walgreens. Cvs is way overpriced anyways. They add about 2-3$ extra to every product they sell that you could get at H-E-B , Walmart or even Walgreens. For what reason? It's damn sure not to pay their " nice" employees for their great " customer service".
-
August 2018 by Brittany Wesson
All 5 stars are from employees!! So if you want to be treat like trash & disrespect take your prescriptions here. Worst Pharmacy Ever!
-
June 2018 by Brittany W.
I agree with everyone else, I just wish I would have read the reviews first! I have tried twice with this pharmacy & I give up after basically being told to; I called them to check to see if a prescription was ready she informed me it was not ready that they could only fill half of the meds & for me to call the to find a different pharmacy that could fill the prescription. I went in to get a prescription filled they informed me they didn't have the medication and weren't planning on getting it and for me to call my doctor to change my medications to something different. (really are you the doctor now?) So done with that d*** cvs!! I have never in my life had this many issue with a pharmacy, please close this store.
