CVS Health is conducting coronavirus testing (COVID-19) in select states. Tests are limited to eligible individuals, and minors under 16 must be accompanied by an adult. They offer lab testing and rapid testing, though high demand may cause lab delays. The pharmacy staff at CVS is praised for their great service and compassion. Customers highlight the incredible pharmacist, who is described as intelligent, caring, and thoughtful, with a huge smile. The manager, Ramon, is particularly commended for his excellent customer service and problem-solving skills. While customers are generally satisfied with the pharmacy's work ethics and professionalism, some note that the staff often gets rotated out of the store, making it difficult to build a rapport. Additionally, some customers have experienced long wait times when calling the pharmacy with questions. Overall, CVS is viewed positively by its customers, who appreciate the care and attention they receive from the pharmacy staff, particularly the pharmacist and manager.
The two young men working in the pharmacy were super patient and gave great customer service. Answered all my questions!
July 2024
Great customer service at the self service check out
January 2024
Extremely disappointed in the customer service the manager provides. Went in for a few items for my sick family and left with nothing and they still charge me for the items I did not get. The manager refuses to help refund the money and is extremely rude. Started yelling at me over the phone and hung up.
