Fred Loya Insurance receives mixed reviews from customers. Some praise the affordable rates, especially compared to other companies, and report exceptional customer service when assistance is needed, including for roadside rescue. However, other reviews cite significant frustrations. Customers report issues with an office frequently being locked during business hours and encountering staff who do not speak good Spanish, requiring a translator. There are also complaints about bills increasing without notice after an initial low quote, which is difficult for those on a fixed income. Some customers feel that the more inquiries made, the more expensive a quote becomes. Experiences vary greatly by location.
Melissa was super nice and very helpful! Made the process quick and painless!
August 2023
I haven't had any mishaps, but when they assist you and give you a quote, they write information in your profile and it makes me think that the more you ask, the more expensive they make the quote.
July 2023
Nice people cheap insurance but can’t get full coverage on older vehicles
