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July 2025 by Mariyah Jeske
Melissa was super nice and very helpful! Made the process quick and painless!
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May 2025 by Xochitl Gonzalez
Very rude people they made a mistake with my policy and they cancel my policy and charged my card and they don’t want to give me the money back
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August 2024 by Carolina C
The service is not very good, my husband has this insurance and they always charge him a week or earlier, and they also say that they have employees who speak Spanish but it is not true most of the time or they do not understand it or I have to take some for my children to be interpreted. They have to do better.
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June 2024 by Natalie Fernandez
The office lady always has the door locked and doesn’t speak good Spanish as i have sent people here and they always tell me the door is locked and it’s not even lunch time and they can’t understand her she has to call someone to translate. the one lady that was always there and always had the office open is no longer there but she was so helpful and it’s sad to see her no longer there i recommend going to the William Canon location as they are way more helpful !!
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February 2024 by Arthur Way
The insurance is awesome. I was with USAA who kept raising my rates and making any excuse they could to raise those rates. I switched to Fred loya and now I insure two vehicles for the same rate USAA wanted to insure one vehicle for. Sure they aren't available 24 hours but when they are available their customer service is exceptional.
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October 2023 by Maria Lopez
If I could put 0 stars I would!! Fred Loya is the WORST INSURANCE to go thru as a victim!! I currently have my vehicle in the body shop and its going to be 3 months without any resolution! There is alot of miscomunication between who can do what in the Supplemental department and the adjusters. Fred loya in general is dragging their feet on paying for something that their client did for being irresponsible!! It might be cheap insurance for their clients but yall suck as an insurance company!! Nobody likes yall!! And it is Sooooo hard to find a body shop who will actually work with yall because yall are not comprehensive!! Fred loya needs to be out of business due to the inhumane way yall do business..DONT GET THIS INSURANCE!! Employees will also laugh at your frustration and inability to do anything about anything.
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August 2023 by erick girad jimenez vilchis
I haven't had any mishaps, but when they assist you and give you a quote, they write information in your profile and it makes me think that the more you ask, the more expensive they make the quote.
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August 2023 by Daniel Aguilar
Very good ?
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July 2023 by Getmoneydaily83
Nice people cheap insurance but can’t get full coverage on older vehicles
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June 2023 by Bruce Breest
Had 3 different times of closing. Would be nice to know what time they close. Wasted my time and gas.
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March 2023 by Ruben Villarreal
The girl is very rude chewing gum really and I'm here waiting on my sister and she got a call and a customer asked if she knew Spanish and she said yes and I guess the customer only knew Spanish and she was responding in English and she won't let go of the darn gum and she looks like she is frustrated and she thru us out cause she is very rude I will call customer service on her cause management never does anything about it
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March 2023 by Gracie Villarreal
She is so rude
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February 2023 by Mike Navarro
I had my policy for less than 6 months and my rate went up twice for no reason
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January 2023 by Beverly Washington
Celeste was very kind and professional!
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January 2023 by Reyes Armando
All the people are really nice
