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April 2024 by Glenn W.
Monday April 1 we picked up a couple of items in the Kyle store with no problems. Then we were going to get a couple of closet doors. I started looking for something to haul them on. I started looking around the store and I found several loaded with inventory. I looked outside loading and saw none. I asked the checkout if they had any. She said were " outside over there" and pointed towards the outside rental equipment. The closest door was shut with a sign pointing to the door facing south. I went out and all the heavy carts were stacked end to end on the north side of the rental entrance. I think it is stupid to have to go that far for a cart. We then went to Lowe's and they always don't but there were carts inside in a store aisle but when they are scattered outside they aren't as far as those at Home Depot.
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February 2024 by Ruth King
Great selection and lower prices.
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February 2024 by Zac Millerpk
Melissa and Andres’s in tool rentals went out of their way to help us out. they are killing it, will be glad to see them if I need to rent something again
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February 2024 by Julio Castillo
Man, Gabriel and Melissa are awesome they got me the rental equipment I needed for being a Sunday when I wasn't getting the same response from others!!!! Really recommend them.
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February 2024 by Charay Beard
Greeted whenever we go in with a smile, we are regulars as this is where we get our water. We are usually assisted immediately taking no longer than 10 minutes to check out and load our waters in which we get alot of there.....:)
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February 2024 by Ralph Nicolay
The usual Home Depot store. No one around to help find items.
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January 2024 by Shane Carter
Y favorite place to go anytime.
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January 2024 by Robert G
Great staff. Always friendly and helpful. Location usually has everything I want/need or can get it quickly
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January 2024 by jessica Shauger
It's Home Depot. Don't expect anyone to offer to load anything for you.
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December 2023 by EASTERLING SERVICES
This is my go-to store for most materials, as well as equipment and tools. Mostly because I'm familiar with the layout and the wood boards and posts are mostly straight. And after I spend a few thousand dollars, I get a $50 dollar store credit on my Pro Account. Wow.I will say that recently the customer service has sucked balls with no one offering help finding or loading materials, if by chance I did need help. Also, they closed the pick-up area off forcing those of us that work hard outdoors daily already to then have to load their vehicles up out in the parking lot with dumb drivers that don't care if you're loading hundreds of pounds of materials and drive in your way, or worse. And all while being burnt to a crisp under the Texas Sun beating down. I have to carry my load farther to my truck and without any shade or help. Which is just ignorant and not helpful to the people that keep the store in business through a large volume of purchases throughout the months of each year...
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December 2023 by Cliff Holder
10 years ago, they had a hot cup of coffee waiting for you by the door and a greeter. Now they block off the entire loading zone. (Forcing people to park in the fire lane). They leave the big double door off so you have to push your 800lb cart full of concrete across to the other doors instead of the quickest route. Today I talked to my guys. We will be buying our material from Lowe's from now on for our business. They have hot coffee and let you pull into the loading zone, and the big doors open.
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December 2023 by Michael Q
I tried to get some lumbar cut. Asked two people walking through the section, they said they would find the elusive lumbar specialists. After 5 min I went searching for them myself. Came across two teenagers with orange smocks standing around. With looks on their face like I was disrupting their conversation they actrd like they were going to find someone. Then they said the only two people that know how to work a saw were moving lumbar with a forklift. Which they had been doing for 10 min. At this point. In total I asked 5 people who worked at home Depot, none of which were able to help me. This has been a trend at home Depot. There's a million teenagers who only appear how to work the register. This happened at the Kyle store but have similar experience at the 35 and Ben white store. Their training and customer service has really gone down hill and it is very noticable. I've frequented Lowes way more than before and have had way better experiences and a great veterans discount.
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December 2023 by Janet Binder
At first I would not give a five-star review. We ordered some garden edging for my backyard and decided to pick it up through curbside. The employee who brought it out to my vehicle did not notify me that they substituted what I had asked for and did not even show me what he brought out. He just put it in the back of our truck. When I got home I saw that I only had two rolls of 20 ft edging. That was not the edging I ordered. I had ordered two 60 ft long rolls of edging. I called and spoke with Bill. He made it right even though I have to drive back down to Kyle again in the dark, but he brought me out the edging and offered me a discount for my trouble. And even an extra roll of edging. I appreciate him making it right And I hope he can find out why the employee who first brought my order out to me brought me the wrong order or the wrong item. Bill definitely restores my faith in people who work in customer service⭐⭐⭐⭐⭐
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December 2023 by obed cardona
Loading area. It's a disaster, people use this as a parking area. I had to wait for the longest only to have the person come out usually with a bag of items and leave. Not cool. The staff are exceptional and quick to load you. But waiting on people to move there vehicle from the loading area... man.
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November 2023 by Frances Rivera
I had an amazing experience at the Home Depot in Kyle, on Thursday November 2, I was looking for certain size of plywood and a young lady name Consuelo was so friendly and helpful, she help pick the plywood I asked her do you think they'll cut it for me? She said oh yes ma'am, I said I'm buying the whole plywood but I needed cut, I thought she's getting a guy to help, nope she got plywood cut it herself! I was very impressed because she's very petite! Praise God for great employees like Consuelo. And the young man that help me loaded up was also very helpful and friendly his name Anthony Moreno.
