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May 2022 by Cindee Mazur
We're new pool owners and need a lot help! I went to the Leslie's Pools at Brodie months ago and felt like the staff wasn't the most helpful, nor friendly. They kinda dismissed my questions with an overall "Well, EVERYTHING for your pool is gonna be expensive, so get used to it" attitude. I left without any real help nor direction.So, came to the Kyle location yesterday and had the absolute best experience with Ashley! She got me all set up with an account to track my test results, chemicals, equipment, etc. She gave me peace of mind that I have support from her and Leslie's Pool every step of the way to get this pool up and running! She's got a great personality and very knowledgeable about all things pool related. I had felt a bit overwhelmed and anxious with the start up process, but I'm glad to have met Ashley and got her help and advice! Thank you!!! Seeya soon!
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May 2022 by Christie
Not a super big fan of this location and it's mostly because the person who works there always seems to have this attitude aa if she just really would rather not be working there. She doesn't do anything really to go above and beyond just always tells me to go to the San Marcos store. When I go to the San Marcos store they go out of their way to make sure that I understand everything and that they properly explain everything they ask me the right questions without forcing me to divulge everything that I don't really understand. I wish that they could give her some training that so she would be a little bit more proactive and helpful so I wouldn't have to drive all the way out to San Marcos every time
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April 2022 by Chris Goodloe
Stopped by at 4:45. Doors already locked and nobody answers the phone.
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December 2021 by Jim P.
Each & every time I enter this neatly organized store here in Kyle I'm warmly & sincerely greeted & provided an Excellent level of customer service! Ashley, the store manager is most knowledgeable & helpful with the products I need to keep my pool in top shape. There is one thing that really upsets me! When a biased rude person speaks to a valued employee as if they were inferior is TOTALLY UNACCEPTABLE! A bit of courtesy & understanding is important for those folks that are responsible working individuals striving to do their best. Thank you Ashley for all you do! Enjoy your New Year! Sincerely, J.N. Palladino CWO3 USN Ret
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August 2021 by Rodney Rochester
Lot's of pools supplies. Staff was good to help find what was needed.
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June 2021 by Iris A.
As a new pool owner, I was excited to take a trip to this store. I wanted to ask some questions that I had, however, the woman working the counter was less than friendly. When she went to get my product, I asked her if there it came in different percentages, and she replied "no" while her back was turned to me as she was walking away. Definitely no warm and fuzzies here. She sounded monotone and seemed rather annoyed that she had to go grab this product from the back. Sucks because I've heard great things about Leslie's but the customer service appears to be lacking at this location.
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May 2021 by Greg S.
The lady working today was pathetic. I don't post but she inspired me. Pretty much to the point of what you do you want. No doubt if you go into there, you will recognize it. Management has to see it as well.
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May 2021 by John McGowan
Smaller Leslie's Pool Supply. Staff are usually friendly and store is fully stocked.
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September 2020 by Jennifer Delvecchio
I love this location! They always greet me like a friend and are happy to help me figure out "whats wrong this time" and guide to me the right stuff or action to take. I've never felt like they were pushing a product, just recommending what I need for the problem. Thanks to Ashley and Jose for always being free to talk pool and make me feel like I'm their most important customer. Popping by after work to pick up supplies is always an enjoyable stopThanks again!Jen, the girl with the seemingly always green pool
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July 2020 by Richard Cantu
Ashley S is very knowledgeable. great customer service every time I go pick supplies.
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July 2020 by Barbie L.
We just got a new pool and no nothing about maintaining it. Ashley has been amazing! She has tested our water twice now and gave us all kinds of advice. We needed dry acid and she got it off the shelf for me saving me from having to look for it. I am not much of a review writer but this location has amazing service in a world where its hard to get any service without people acting like your bothering them. She also told me about an app they have that makes it easy to keep up with the pool.
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June 2020 by Branya Oporta
Ashley was such a great help ! Very Enthusiastic Great customer service
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June 2020 by Nicole W.
Absolutely the most helpful - even though she was terrified of my Great Dane(we were on our way home from the vet)! Will only see me at the Kyle store from now on! She helped me find the union I needed! My pool will soon be happy again! Water test as soon as it finally stops raining!
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May 2020 by Geneva Acosta
Thank you Ashley for your great customer service. She's always so helpful and has a lot of pool knowledge.
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May 2020 by J S.
Super nice people-reviewed the Dripping store with the same. Just nice people. Very helpful.
