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March 2024 by Raul Reveles
I ask for a family meal of 12pc chicken when I get the order I noticed all the 12pc were dark meat, I asked the cashier about it and he said that it only comes with legs and thighs, really disappointed, chicken was good but coleslaw was terrible.
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March 2024 by JohnPaul Mbachu
Good chicken, fries are not the
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March 2024 by Dilan Northy
For many years eating free-range chicken, this time it wasn't crispy, it came out raw, my family couldn't eat it, bad experience, they have to be more careful.
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March 2024 by Maria R.
This place has gone down hill fast after their opening last year. my family and I wanted to try this place the second time around and were very disappointed. I've order a family meal which should be easy to prepare. We waited and waited an hour went by and no meal. I spoke to the cashier and asked her why its was taking so long. The response was "in this place it takes 30 to 45 minutes to get a meal out" with that we went back and forth. After all the excuses given, I asked for my money back. Besides the place is filthy, the tables are not buzzed, for fast food, it's not worth the trip nor the effort.
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March 2024 by Eric R.
Obligatory one star for being a place that exists. I really wanted to try this place after hearing good reviews from friends outside of Texas. After looking forward to it for several months, finally decided to come in. The drive-thru was busy, the dining room somewhat busy. The tables were not being bussed so while only a few of the tables were occupied, the majority that were not occupied were not picked up. Bathrooms were also pretty dirty. Maybe they're understaffed. Before I continue, I just want to stress that the people who work here are extremely friendly and polite. Customer service from a soft skills perspective is not an issue. Easy order for 5: 2x orders of nuggets 1x 1 piece fried order 1x 2 piece fried order 1x 2 piece grilled order Upon ordering, cashier noted it would be about 20 minutes to get chicken. Cook in the kitchen corrected her that it would be a lot faster. Either way, we were ok. 30 minutes later, no sign of food. "It's coming up!". 10 minutes pass and the people handing out food assure us it's coming - as they serve people who arrived after us. 45 minutes in, I request a refund. Had I known it would take this long, I would not have waited. As I'm requesting refund, a cook assures me we're next as she only needs to make our nuggets. No thanks, refund please. 15 minute refund process later walk out not having tasted the food at all. Not even during the time of processing the refund did the food finish being prepared. I'm not sure what the deal was, but clear communication and being forthcoming about the wait would have been enough for us to stay and wait. Judging the by larger orders that arrived after us and got their food way before us, it seems as if they cleared our order before I inquired about it the first time then put us back (in the back) of the queue. Hats off for being polite during the ordeal though not 100% forthcoming about it. After processing the refund, the manager revealed that 2 of their fryers are down which is why people were experiencing 20 minute waits. No answer as to why we had waited 45+ minutes. Can't tell you how the food is, but after wasting more than an hour here for nothing, I'm in no rush to make my way back. Kyle is booming right now and there are several options in this area. All of them are just as new, all of them are cleaner. None of them are worth the wait we experience at this fast-food establishment.
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March 2024 by roger herrera
We had been wanting to try out Pollo Campero since it opened. We went in for a quick relaxed dinner and ordered a 3 piece with side of plantains, the empanadas, and a salad. Two of the three chicken pieces were pretty good. For some reason, the third, not so much. The plantains lacked flavor, as did the empanadas. We had never had yucca fries so I can't say if they were good or not, but salt helped. The salad was so so at best with minimal dressing provided. ( I don't use a lot but the amount given was definitely not enough)There was some good though. Real plates and silverware. The horchata was pretty good. The service was OK. The tables and restaurant were clean as well.We will be trying this place out again in a few months...maybe. For now, we'll go elsewhere.
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March 2024 by Veronica Garza
Let's start with the food- the "grilled" chicken was soaked in oil and was undercooked. Empanada tasted like bad mayo and pickles. Fried plantains - you can't get those wrong right? Wrong.Service and atmosphere- they don't have a routine down. It's DIRTY in there y'all. The drink area is gross and there's food all over the floor right by the entrance.I didn't use the restroom, but my friend came back and talked about how gross it was.Might be unrelated,but the parking lot had like 6 diapers just thrown around.
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March 2024 by Maria S
If I could just give them a zero stars, I would we walked in because we heard the food was so good we finally made the trip and this place is a joke the girl said she didn't feel comfortable taking our order because they didn't have enough chicken for the dine in customer drive thru is priority. Her attitude was awful, and we couldn't believe they didn't have enough food to serve their customers. The tables were all dirty, full of trash. What a horrible place makes me wonder where management is. Why aren't they making sure they have enough to serve their cleints.
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March 2024 by Santiago Santiago
I've been waiting for an hour for my order, and the service is very terrible, the food still hasn't arrived, I've already gone to complain three times, and they don't give any more options,They need to change personnel?
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March 2024 by Ceyla Avalos
Almost everything good, taste good, except cold salad taste a little old AND ALWAYS COUNT YOUR BREAD ROLL ON THE STORE!! They many times pues less rolls than what the order comes with, this last time gave me 8 not 10, one time mistake is good but it’s not one time so just check when you are at the store!
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March 2024 by John Bessey
Best part of the meal was the fried plantains.
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March 2024 by Julissa Mendoza
Today I went to have lunch at the Pollo Campero in Kyle. The cashier was very helpful and very useful. Their fried chicken was to die for! Just delicious. I will definitely keep coming back!
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March 2024 by A Tor
Garbage establishment, went to get a big family order and said they didn't have chicken, no offer to wait either. They literally had no chicken. I mean what esle do you sell? Then agreed to do a mix and match to complete the order with grilled and fried chicken. We were then shorted a third of the chicken we paid for. Aparently they cant count either. Avoid this place.
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March 2024 by J Garci
Was really hoping it was going to be good. The food is incredibly plain. Will not return.
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March 2024 by Betty Gibb
Delicious chicken, best ever!!!