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November 2023 by Reven Bluesummers
Unfortunately the tool I rented stopped working after 2-3 hours so I called them and when I brought it back they said they would discount the rental fee.
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September 2023 by James H.
Gabby and Lakisha will make sure you feel like you're interrupting their personal time as they will ignore you and continue to play/text on their phones while you stand directly in front of them waiting for their help.The girl with the mushroom earrings and purple/pink hair at order pick up made it a point to whine about her schedule with some of the most obnoxious profanity I've ever heard an employee vomit in front of a customer, do people not even realize how they come off to strangers?I've never been a Lowe's kind of person but I'll be giving them a try going forward.
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August 2023 by Rachel Holmberg
Thomas was very helpful and personable. Great experience.
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April 2023 by Terrance J.
Bought a grill. In the store there's a big sign that says free delivery AND assembly. I proceeded to customer service and the rep initially tried to charge me $80 for delivery. I pointed her to the sign and took off the delivery. She told me that the grill would be assembled on Thursday (lady said assemblers come in on Thursdays) and delivered on Friday. Well, on Friday the grill was delivered but NOT assembled. Called store to rectify the assembly situation. Was told I'd have to bring the grill to the store, for them to assemble. This grill is 270 lbs! I'm not loading it onto my truck for assembly, then taking it back off when I get home when I was told it would already be assembled when I got it! Terrible service on this item! I guess you can't trust the big signs that are in the store or the customer service rep.
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April 2023 by Scott W.
Terrible customer service. Manager won't come to speak with you. Denied the price listed on their app. I contacted corporate customer care and was told that stores are allowed to deny any discount. They even denied our military discount. Then they were terribly rude to us. Horrible. The Customer Service women are rude and horrid to deal with. This may be close and convenient, but we will never be back there. We nearly cut up our Home Depot credit card right there. Lowe's may be more expensive on some things, but at least they are typically friendlier and don't have a corporate policy of bait/switch.
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March 2023 by Alan F.
I'm a little disappointed. Such a large store, but they only had one small package of the garden stakes I needed. I guess everyone needed the same type of stakes. According to the store employee, there were more of the stakes listed, but in actuality, the stakes were not available. The Home Depot is still a good store, and it's my go-to when I need something.
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March 2023 by Mark C.
So as a LONG TIME customer both commercially and personally - the Kyle Texas store has become VERY DIFFICULT to support. The attitudes were just bad 2X this week at the "Customer Service" desk. PROCE MATCH: Their own HD app tells me a price and does not say "online only", and so the manager has to be called to match it - she tells me "I'm doing you a favor"! When I asked about their Corporate Price Match, I'm told they don't have to follow Corporates Policy and can deny it if they decide. WHAT? The entire reason for HD having an actual store/brick & mortar location is to support your customers who are loyal enough NOT to just buy on Amazon...or other online resources. CUSTOMER SERVICE isn't hard, but I guess that's for the Blue Box down the road - LOWES here I come!
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December 2022 by Sarah H.
Don't waste your time ordering online. The "in stock" count is inaccurate. Spent $1400 on cabinets after spending over an hour making sure to order the matching cabinets from two different stores that had the three types in stock. Paid for the order only to be told that they only had two total cabinets in stock of the 13 that I had ordered and paid for. They canceled my order (I found out via a text that said "you successfully canceled your order") and promised that the $1400+ would be refunded within 5 DAYS! Management stated " nothing we can do about the inventory being wrong" "home depot online representative stated "if the count is less than 10, we don't advise you trust it, the numbers are regularly incorrect"
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October 2022 by Alex B.
I wanted to say that Richard helped me with some cabinets, and he is awesome. He was even helping out other departments while helping me! I've been in multiple times, and he remembers who I am and what I needed. He is professional, courteous, and friendly. I've never had a bad experience here, but he really put the customer service over the top!
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August 2022 by Tex B.
The crew here has always been very helpful with projects. They're always friendly and knowledgeable and willing to lend a hand. Really love this HD facility
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July 2022 by Oxy C.
I loved natalie in paint she was so sweet and patient! She is amazing with color matches and helping pick the finish's for my projects! The paint department has the most amazing team KEEP UP THE WORK NATALIE
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February 2022 by Milburn K.
I had an appointment to have my hot water heater replaced by another company but we decided to call Home Depot in Kyle to see what they could do for us. After talking to Wacey he told us that our contractor was overcharging us and that HE would take care of us the next day (Friday) and have a water heater installed. He said we could cancel the other appointment. The next day no one called us but the plumbing company did and said there was no way they could install a water heater before Monday. I went to Home Depot and met the store manager LOGAN. He said that Wacey probably had worked out something with a different contractor and would be in for work in an hour. After not hearing from anyone I called LOGAN back and he said he was working on it and to give him another hour and he would call me back. Another hour passed and LOGAN never called. I spoke to LOGAN again and he said the install would happen and that he would call me back within an hour. LOGAN did not call us at all and left us hanging again. I explained to LOGAN that if they didn't keep their promise to have the hot water heater installed we were going to have to go to a hotel for 3 days. He again said he would check the status and call me back. Once again LOGAN lied about calling us back and simply blew us off and left us hanging. All LOGAN had to do was keep one promise to call us back but instead he just gave us the worst customer service we have ever had at Home Depot. I called the plumbers and they explained why they could not do the install before Monday and we agreed on that. We spent 2 nights in a hotel that did not have to happen if WACEY had NOT told us that he was going to take care of us on Friday. All that LOGAN (the store manager) had to do was be honest with us and return ONE phone call. Wacey make a simple mistake and started back tracking on what he had said. Wacey did keep talking long enough that he admitted twice that he did say he would get us taken care of on Friday. LOGAN lied over and over to us all day and left us hanging over the weekend. Do yourself a favor, either shop at Lowe's or make your own arrangement with the contractor that Home Depot gets a cut from. I really hope Home Depot management looks at the way Logan is running that store, it is unbelievable that someone so inept could be trusted with so much. LOGAN, it's simple, keep your promises and if you can't just call the customer back so he can know which direction to go in.
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November 2021 by Erica D.
My grandmas porch is splitting and she had knee surgery soon we were worried she could fall and get hurt bad. She has no one here to help her and I'm the only one who keeps in contact with her. So we decided to come grab wood and redo her porch steps before we leave tomorrow. She was beyond happy and grateful. So we meet this gentlemen named Richard who helped us cut the wood. We started talking and he asked where we were from etc. We told him the situation and how we were fixing my grandmas porch he thought that was awesome. Such a nice gentlemen. So we are on the way to check out & he hands my husband James Martinez's receipt paper we didn't think anything of it. We thought it was just a slip for the cashier to scan. But he PAID for the wood!!! Such a nice amazing thing this man did. We were lost for words and couldn't find him after. It people like this that more places need. This man max our day & deserves some recognition
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October 2021 by joey a.
an employee name Johnie was super helpful, that guy wasnt messing around trying to help me with my situation. he actually took a personal interest in my problem. he impressed me and my dad. they need more employees like Johnie!!!!
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October 2021 by eric c.
So I need to go grab some stuff for my new house. Head to the Home Depot in Kyle. Never been there before so I turn at the giant hone depot sign at the entrance off of I35. We'll slow down folks this isn't an entrance it's a short driveway to a f-ing field. To get to the hone depot you have to now circle back a mile just to get there. Luckily I was able to drive a half mile to Lowe's which turns out has an entrance that actually goes to their parking lot. F you Home Depot, maybe grab some bags of sacrete and spen a day diminishing your driveway since I hear you've been at this location for more than a decade.
