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October 2023 by Kayla Marquette
Absolutely the worst experience I have ever had with an automotive department. Was told my tire would be in on a certain day called the day it was supposed to be available and was lied to then when the tire did come in I wasn't notified about it. The following day I go up to the store and go back and forth the employee that was there for about 45 mins trying to figure out where the tire was. They find it so I drop my tire and rim off at 1049 and was told it would be 5 hrs to mount the new tire on my rim... By 3 pm my tire still was not touched my husband calls and was told it would be done by 5 which was a lie at 615 I go back up to the store and my tire still wasn't done they couldn't find it again so I go get eddie one of the store managers and by this time it was 630 amd when we get back to automotive they decided to get on it.. I didn't leave the store until after 7pm. I want the only customer who had issues this day... I WILL NEVER USE THIS AUTOMOTIVE DEPARTMENT AGAIN...
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September 2023 by Daniella Umutesi
I walked in for a front tire fix at 9 am, and they told me I was gonna wait for 4 hrs. At 1 pm I got a text that they have a set back so I would wait for a little bit more. Around 2:30 they texted me that they started working on my car. I came right then because I thought one tire was only going to take for a few minutes, at worst an hour. However I waited for a few more hours and In the middle they told me that they broke my lug nuts key. But they said they were going to get it from discount tire and finalize my car and give it back to me. That is what happened exactly. Regardless of 10hrs waiting for my car being fixed. They really empathize with my long waiting time period. this kindest guy ever who checked me out made it up for me and only charged me $23 instead of $91. Regardless of all the disappointment, he really made it up for me. And I thank him so much even if I didn’t catch his name to give him a shoutout but he is an old guy who speaks with so much kindness and care to the clients. I hope he gets all the blessings because he put a smile on my face and cheered me up after a long horrible day. Thank you so much
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September 2023 by Jacquelyn Frost
Wait was too long quoted me 2-3 hrs then said it would be another 3hrs?? However the guy that finally waited on me, sorry didn't get his name, went far and above his courtesy and customer service to me and did the job himself without having to wait again for a mechanic. Was there just to get a new battery installed.
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August 2023 by B O
Had a 7 am appointment for 1 tire to be changed did it get in the door till 720 the auto center door just remains poked all morning finally got in just to get skipped by every who came in the front door
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August 2023 by Jasmine Bush
While the Texas oven was still on, baking at 104 degrees, my battery died. I was an hour away from home, on a Sunday at 4:30pm. I had purchased my last battery from the Walmart Auto Center in Sunset Valley, but was headed to Kyle so I gave them a call to see if they could take a look at things. The really nice guy that answered the phone asked me a few questions and told me that they closed at 7, but if I could there be there by 6pm they would get me taken care of! To someone who was hot, tired and not ready to push a car down 35, this put me at ease. When we got there, I introduced myself as “the woman who called” and he remembered me! He did some research and found out that the battery was still under warranty, WINNING!! They had me in and out in less than 45-minutes, at no cost to me. Great customer service and a pretty quick visit, I’m happy and back in these Texas streets.
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June 2023 by Misty Petrus
My appointment was at 11 for 2 new front tires and we were told we would be first priority over walk-ins. We got there at 1030 and my car wasn't pulled in to get started till 1145. 15 min after that I noticed all 4 tires were off my car. After asking they said they had my apt for all 4 tires even after confirming it was only the front 2 when I checked in at 1030. They said sorry and would put my back tires back on, easy fix no harm no faul but now its 1230 and my car still has no tires on it and I haven't seen anyone working on it. After asking the manager he told me it would be another 30 minutes before it was finished and couldn't explain why other cars had came and left when I had an appointment. They finally had it done and when checking out my total was 60 more than expected because they added a tire rotation fee when all I asked for was 2 front tires. The manager finally took off the rotation fee but when I went out to my car the new tires are on the back instead of the front like I had asked for. I am extremely upset and now have to figure out how to get the new tires switched to the front of my car because its front wheel drive.
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June 2023 by Caleb C.
Like what everyone is saying it is extremely slow. They will say your wait time is 45 minutes to an hour but it will take closer to 3 hours. It's not worth your time or money to come here. You will save 15 dollars from other places but others can do it in 10 minutes.
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May 2023 by Reyna R.
I had a flat tire this morning, contacted this location and Alejandro (Alex) got me in right away saving the day! He was super nice and extremely helpful! 10/10 service today!!
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May 2023 by Felix Ramirez
The service here is terrible. Had a flat on my truck and it couldn't be patched so I told them to change the tire. I was promised that it would be ready the next morning and when I checked the app it said that it was on hold. When I called they told me that the work order had been canceled and had ti start everything again. They gave me my tire back in the afternoon.
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May 2023 by Jessica Dominguez
Went for a tire change for a flat and nobody even called to tell me it was ready. If it my husband didn't call I wouldn't have even known my tire was done.
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April 2023 by Mohamad Nadim Adi
They didn't have time to perform the service, they were polite though
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March 2023 by Mike Larsen
These guys are SLOW… they always seem to be backed up, get told an hour and a half, and it’s usually 3 hours before the car gets into the bay.
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December 2022 by Karen Hudson
Prices are good. But the wait time can be alittle long. I suggest making an appointment. We did and it was still a 2 hour process
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October 2022 by Chris Morris
Nope. Was there over 3 hours to replace one tire. They lied about having my tire. Then they broke the valve stems on the other tire. They said I could have a 20 dollar gift card for wasting all that time and wrecking my tires. Go to discount tires across the street. It's walmart. They don't care.
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October 2022 by lucy renteria
So I needed the oil changed on my car, we get there at 3pm and the girl there said they were closed. That they close at 4pm because they don't have any workers. She walks away and was talking to some guy by the tires, then they both look at us and they laughed! That really passed me off! It was 3pm! Not 4pm!What a waste of time!!!