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February 2024 by Annelise G.
The pharmacy at this location is terrible. I have been coming here for about a year now. My insurance changed a while ago and I had called twice to update my insurance with them. Both times I was told that my insurance had been updated and was now on file. I was then told months ago by one of the pharmacy workers that my new insurance did not cover my prescription and that I would have to have my DR switch my medication if I wanted to avoid the out of pocket cost. For months I have been paying out of pocket for my medication under the impression that my new insurance did not cover it. Fast forward, I was finally able to get in with my DR to request my medication be switched only to discover that the issue this entire time is that this pharmacy did not put my new insurance in the system like they said they did. I was very confused when picking up my medication today as I was being told that they did not have my new insurance on file. When trying to resolve this dilemma (calmly) with the worker assisting me, a female pharmacist (out of sight but heard loud and clear) had a lot of say about the situation and spoke in a incredibly disrespectful and condescending tone. I have never heard a pharmacist speak so unprofessionally. Not a drop of customer service skills in her. I asked her to come forward and speak with me directly since she clearly had a lot to say and she chose to remain out of my sight. Wise on her end because I would've grabbed her name and brought the issue to her superiors. This location would benefit from firing her because the way she was speaking to the younger employee that was trying to help me, tells me she is absolutely miserable to work with. No respect in her voice, no patience or compassion with my situation, just a short fuse and misplaced sense of superiority. Something tells me her incredibly poor attitude as someone in a position of higher power is definitely contributing to the dysfunction of this pharmacy. As for the younger woman in the pharmacy that was helping me, she was incredibly polite and patient. I feel bad that she has to endure that behavior from an older woman that SHOULD be setting an example for her.
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November 2023 by Kimberly M.
The store is usually clean and well stocked, employees are friendly. The pharmacy staff are wonderful and very helpful. My favorite Walgreens so far!
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April 2023 by Tiffany W.
I come into this Walgreens at least 2-3x a week, if not more. They are usually always friendly and helpful. Most of the cashiers know me because we come so often. Also the Walgreen pharmacy staff, usually inform me personally when I have prescriptions that I forgot to pick up. I would suggest that they identify the sales/dea on items a little bit better and provide more local products, like school spirit (Hays) and college items (UT/Texas State). They've had the same stock for the last year.
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September 2022 by M B.
Wow! Teresa is not representing Walgreens very well. Teresa had a VERY poor attitude in regards to helping
