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February 2024 by Steve D.
I moved from Galveston County almost 7 years ago and trying to get ANY department on the phone for assistance is almost impossible. I lost a substantial amount of money due to there customer service, I would NOT recommend anyone bank with this institution if you do not live there.
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December 2023 by Michael Cagnola
Just wana shout out Latonya she helped me with my truck loan and was positive the whole time and kept in contact with me on updates even tho the truck had 200k miles she knew diesels can be driven many miles and she worked her butt off for the loan for me she deserves a lot more recognition than they give her and I hope she gets put in the manager position soon because she really deserves it.
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December 2023 by Classy T.
Service is awesome. Staff is impeccable. Coastal has all your banking needs. Been a member over 15+years.
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December 2023 by Ashley L.
I wish there weren't any stars this credit union is horrible!!!!!!!!!!!!! I've been a member since 1997 and the treatment I receive is horrible. Some of the changes being made are ridiculous. No member perks, some of the staff members are extremely rude and not even close to being polite. The name shouldn't have community anywhere in it because it definitely isn't the community. The only reason I'm Giving 1 star is because 0 wasn't an option, so the star is for the under paid employees that are having to deal with this backlash from upper management and board member decisions.
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December 2023 by Connie Turner
They just don’t answer the phone at all and some of the workers are rude!!!!!
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December 2023 by Jim Dandy
This Bank Is Amazing! The Customer Service By Karla Baez And Her Staff Was Quick And Easy! I Really Appreciate All Of The Hard Work From Coastal Community FCU! Thank You Again For Going Out Of Your Way!
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November 2023 by Julio Cantu
Horrible customer care. They never pick up the phone. Alway have to go to the bank to talk to some one. If I could give a -10 start I would
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October 2023 by Christine Baldwin
This bank is the worst I have ever dealt with. The customer service alone deserves less than a star. Their lack of customer service cost me thousands because I had to probate my father's will just for this account because they could not add a beneficiary (my mother) to his account in a timely fashion (months).Now, trying to close the account is a nightmare. They continually waste my time and get nothing done.I recommend looking elsewhere for banking if you are considering using them. Every bank is better than this one, and I don't say that lightly.
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October 2023 by Christine B.
This bank is the worst I have ever dealt with. The customer service alone deserves less than a star. Their lack of customer service cost me thousands because I had to probate my father's will just for this account because they could not add a beneficiary (my mother) to his account in a timely fashion (months). Now, trying to close the account is a nightmare. They continually waste my time and get nothing done. I recommend looking elsewhere for banking if you are considering using them. Every bank is better than this one, and I don't say that lightly.
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September 2023 by Leona MURRAY
Devinn Wilkins is awesome. She is passionate and very professional. If you are looking for someone to help you with your financial needs please reach to her, you won't be disappointed!!!
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August 2023 by paris cauley
Sad to say but this place LACKS PROFESSIONALISM overall… My grandfather recommended me here, OMG idk why!
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June 2023 by Lori L.
The Loan Department has failed to provide my title to my RV for a loan paid off in October 2022. I have reached out to them multiple times and been given excuse after excuse. The President of the credit union has been copied in multiple emails and I have emailed her directly with no response. I have my bank statements that show the money was wired into the credit union and my loan was paid in full. You can call daily during business hours and never get an answer. BEWARE of doing business with Coastal Community - their service is less than one star.
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October 2022 by Willam Boss
I'm about ready to go to another bank. I think coastal community federal credit union is going to hell in a hand bucket!
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October 2022 by Dave H.
Coastal FCU let my insurance expire after Bianca had called my insurance company on 9/27 to verify the amounts and said she would drop the checks off, that never happened. My mortgage is with Coastal and I have an escrow account but my insurance never gets paid on time. This started last year, 2021. I had to go to the credit union on the day my insurance was due to expire and they cut a check which I had to drop off to my insurance company. This year, 2022, when my insurance was almost due I called the credit union on 3 occasions and left messages. Not one of my messages was answered, nobody bothered to call me back. I went to the credit union to inquire if my insurance had been paid because my insurance agent kept contacting me saying it hadn't. The credit union had no idea but was able to show that the checks had been written but nobody knew if they had been dropped off or mailed to my insurance company. They weren't and someone finally put them in the drop box at my insurance company on 10/6 after my insurance had expired. I have an escrow account and it makes no sense that my insurance can't be paid before it expires. The checks were cut on 9/27 and weren't dropped off until 10/6. I hear Bianca is in charge of handling this and she was no where to be found. The employees at Coastal had no idea where she was and she wouldn't answer her cell phone when they tried calling. I don't know Bianac, she never returned my calls and no one knew where she was when I went in. I don't appreciate the way she mishandled my insurance payments. I pay my bills well before the due date and expected to Coastal to do the same and certainly not wait until my insurance expires. The money was there to pay them but Bianca failed to do so. She needs to go or maybe I should. She seems to do things on her schedule and has no integrity and total disregard of the customers. Something has happened with Coastal, they aren't the same dependable FCU I once knew and was happy with. I don't think Bianca knows how to do her job or she just doesn't care. Why can't she return calls? Why does no one at the credit union know where she is? She wasn't in her office and would not answer her cell phone when they tried calling her. KDH10/07/2022
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April 2022 by Always a pleasure
People will never answer the phone!! I'm really thinking about closing my account with this bank,you will never get through to anyone even if it's urgent! You will only get different voicemails and that is unexceptionable!!