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June 2023 by Uriah C.
Isaiah Alvarez was very spectacular!!! he helped me open my account and not only that he was very nice and helped me through any questions I had. I like this location because there fast and get straight to what you need. Thank you again!
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May 2022 by Jazzie K.
I went into this branch to do business the man that was sitting at reception desk seem to have a attitude. Guess he was relieving someone for lunch. I waited in the lobby, there were only 1 person ahead of me , when she got up she told me to make sure that they close the door when you go into the office, because she heard all of the previous customer business... They should always close the door when customers have to see them...but you have to close the door your self.... this should be standard practice! But I guess its not... the Rep that I spoke too look to be 17 and did not do the transaction properly ..they really need to do better at this branch !!! Customers deserve better.
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January 2022 by Felicia Esquivel
I went in to this branch to complete opening my accounts. When I walked in the lady that greeted us was very kind. I showed her what documents I had to open my accounts. She spoke to someone and got it approved. I sat and waited 45 minutes. Marissa Creel then called me in to finish opening my accounts. When she seen my documents she denied me opening my account. I understand it was closing time but this is my only time I had to open my account. She obviously just didn't want to open the accounts because she wanted to leave. I wasted my time and don't have time to come early enough for the lazy banker to do her job. Very unprofessional
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December 2021 by Raymond Hudson
Very friendly and helpful. The Tellers are knowledgeable and quick to offer help. Good hours of operation inside and the drive through!
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August 2021 by Jose Lopez
I have been a shell member for three years now. I have always done my banking here. Recently, I visited this branch and I was attended with utmost professional attitude and perfection. The staff made sure that all my queries were resolved. I am happy to be part of this bank.
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July 2021 by Tyler Holden
Been with them for the better part of 4 years but now all of a sudden I’m having a ton of issues with them and now they are trying to say my account is $1200 in the negative but can’t give me a reason why it’s like that.. theft at its finest. Already reported to the BBB and attorney general.
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May 2021 by steven costner
Need more tellers working. SMH, multi million dollar company and you have to wait 15 minutes to deposit money. Be better shell.
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April 2021 by Felicia Martinez
I went in to this branch to complete opening my accounts. When I walked in the lady that greeted us was very kind. I showed her what documents I had to open my accounts. She spoke to someone and got it approved. I sat and waited 45 minutes. Marissa Creel then called me in to finish opening my accounts. When she seen my documents she denied me opening my account. I understand it was closing time but this is my only time I had to open my account. She obviously just didn't want to open the accounts because she wanted to leave. I wasted my time and don't have time to come early enough for the lazy banker to do her job. Very unprofessional
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March 2021 by J L
Please fix the new phone app. The old version was way better and never have problems with. I can't acces to the full site and it's annoying.
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February 2021 by joyce landrum
A very good bank been with them since 2016 so I don't even know why some people are so negative
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February 2021 by Matthew Creel
This bank takes forever and has some of the dumbest rules when it comes to covid. Make up your mind on how you want to run your business. They have plenty of employees but it took 15 minutes just to deposit a check.
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February 2021 by Courtney Saucier
worst workers
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February 2021 by Nancy O.
Horrible, horrible lack of service from the day I opened thru today. Should have paid attention the first day.
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November 2020 by Janice A.
Put your money in a Shell FCU - not a bank! My local branch is friendly, personable and they have fresh popcorn in the lobby! Convenient and safe outdoor ATM which I use constantly for cash deposits. "Small town bank" feeling who work with you on an occasional overdraft fee that big banks never do.
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July 2020 by Jake
15+ employee vehicle and only one person working the drive through. I waited 10min before they even acknowledged my canister had been recieved..... MORE PEOPLE ARE USING THE DRIVE THROUGH BECAUSE OF COVID ! Assign accordingly !