-
November 2023 by Javier Amaro Jr.
Great customer service and they were pretty fast!
-
November 2023 by Sagitario Sagitario
Bad service never go back
-
March 2023 by Manuel H.
This is a review from HELL!!! It is so bad that it sounds unbelievable except that I experienced it.A while back I had a weak battery so I went to Walmart Auto Service in La Porte. I bought a battery and off I went with confidence because at least it had a good warranty. My battery was still under warranty with this fiasco that I will tell you about.In the past couple of weeks my battery has died and AAA has come out to jump my battery a couple of times. So I went back to Walmart who informed me I had nothing to worry about since the battery was still covered.A young technician informed me that I had the wrong battery installed but not to worry they had the right one in stock. Off he went to install the H5 battery but after a while he came back and said it would not fit even though his book said it should. Oh not to worry he said again because because the book said it could handle an H6 battery and they just happen to have one in stock. When it became obvious that he could not install the battery I spoke to the manager, Roger. "Hey Roger it's only a battery why is it taking so long??? Roger said he was shocked that I was still there. Off goes Roger to the bay to see what was wrong. I can see him yelling at the technician. Here comes Roger muttering how a college kid could be so dumb. "That kid keeps telling me what the book says about the battery size but with my 29 years experience I can easily see that the book was wrong. If he mentions that book again to me I'm going to hit him with it. It obviously needs an H8".Off goes Roger lugging the battery and hovers over the "college kid" tech to make sure he installs it correctly. The battery was finally installed and here comes another tech bringing in the original bad battery to put it back on the shelf. I thought Roger was going to burst a vein as he yelled at the guy to bring the bad battery to the counter and not the shelf.Unfortunately Roger said he could not extend the warranty.Needless to say I WILL NEVER GO BACK!!!!!!
-
January 2023 by Michael Sonntag
I got two tires and an oil change from Walmart on December 30th and it was very quick. On January 2nd I noticed one of the new tires was low and quickly realized the air was leaking from the valve stem. I called Walmart and they said the wait was minimal. I arrived 15 minutes later and was told I would have a 90-120 minute wait and was told I should just come back another day. I explained to the man that this could lead to a blow out and he did not seem to care. I told him I needed them looked at now and he just said I can put more air in them, but you should just come back another day. I left and took my business to NTB, (in and out in less than 30 minutes) it cost me an extra $30 to fix what Walmart messed up. Very disappointed in the quality of service at this location.
-
October 2022 by Cameron Wood
Awesome speed and efficiency. I appreciated the customer service given.
-
July 2022 by Micky Dukes
My first coming to Walmart auto center to have anything done. The cashier Jess wasn't professional doing her job. I paid for tires on line. Daniel s. Wrote me up and put down wrong tire brand, after I distinctly showed and told him wat I ordered. They put on the wrong brand tire. I had to come back. Upsetting as my wife and I were, Mark tried to explain to the 2 cashier or workers wat needed to be done. Jess who is not management wasn't listening to Mark and was treating us like we were wrong and made the error. Finally error was corrected, but instead of tall white guy refunding me cash, then pay again, he made me use my card to refund my money then pay again. That put me in financial bind because it takes 3-4days to receive refund when all he had to do was give me cash. I will never go to Walmart again to get anything from auto center.....first time and last time.
-
April 2021 by Adrian Mendoza
Customer Service center is the worst.Every time I call, no answer, and if someone answers, immediately hang up.I couldn't even get and update for items that I bought.
-
April 2021 by lupe pettit
They have great prices
-
August 2020 by Patricia Cargill
They are friendly and informative here at the Spencer Hwy. LaPorte, Tx. location.
-
December 2019 by Richard Buchanan
Good price on oil changes and new tires
-
December 2019 by Michael Woodling
Great prices,great people ,good truck batteryGood riding lawnmower batteryATV batteryMotorsickle batterys
-
November 2019 by Bubba Cherokee
They are always busy. But finish in a timely manner
-
October 2019 by Kant Sleep
Always very friendly and helpful. The employee made sure to remind me to bring in the receipt with the old battery to get the core charge fee back. I appreciate the reminder because I had completely overlooked it and probably would have thrown the receipt away.
-
August 2019 by Joyce Looney
Needed my tire repair and the crew this past monday didn't break it down to see what was in it cause it was time to go home by the time they got to mine. Said there wasn't anything that they could visually see after spending 2 hours there.
-
August 2019 by Edward Cook
I bought tires from my local Wally World last year and purchased the road hazard warranty with them, but when I picked a nail on my daily commute they wanted to charge me the price of the tire to fix the damn thing. The manager couldn't explain to me why they were charging so much to fix a nail hole when I had road hazard coverage. Will not be buying tires from Wal-Mart again.