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March 2024 by Dr. Lee Badipour
Mr. Rey helps, with a smile, every time I have some suspicious activity on my account.
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February 2024 by John Hanson
Went here to look into getting a loan. They didn't even start the process. They claim they don't offer any personal loans over $2500. I find this very hard to believe. Are they just too lazy? I've been a customer for many years. I think this is a terrible way to treat people. ?
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January 2024 by Lynn Kline
Rey Bueno at the Deer Park branch is fantastic! He helped me with a family banking matter that was rather urgent. He was so patient and answered all of questions. He was friendly, compassionate and professional. He remembers my name and always greets me with a smile. Very personalized service.
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June 2023 by Bren Perez
Great Service and Great staff! This is my favorite location. Samantha Always greets me with a smile and takes care of my banking needs. Definitely recommend banking with WoodForest.??
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September 2022 by Sabrina Olmos
Love this location and all the employees here. It's always busy when I come but they keep the line moving pretty steadily.
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August 2022 by Shadi Marie
Too bad there's not a way you could put negative Stars!! All the girls who work here are unprofessional and rude especially the manager!!If somebody gets a hold of your bank information and runs your bank account negative like what is happening to me they are going to call you a liar and tell you, you are S.O.L!
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June 2022 by Sharon Fair
Always a pleasant experience...
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April 2021 by Troy Horn
Just waited 15 minutes with 3 tellers and only one customer in front of me. I was then told one of the other 2 tellers would get to me. Horrible aervice
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April 2021 by EXTRATERRESTRIAL CALLS
Never answers the phone, horrible customer service
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August 2020 by Joshua Quinn
I stood there there for 5 minutes and there was no one at the front counter to help me. Then a man comes from the back and just says “Yeah?” I am not happy with this location what so ever. I had to come on my lunch break and they wasted my time. I am not happy with this location.
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June 2020 by Melissa C.
Where do I start with Woodforest. They are the most outdated bank I have done business with. The only way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.
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November 2019 by TRVP DINERO
Never answers phone, customer service terrible
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November 2019 by mike rosiejka
great bank
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August 2017 by Bryan Leach
Good people and awesome hours, nice to be able to deposit & cash checks on the weekend!
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April 2017 by Priscilla Williams
There staff is great, and have always went above and beyond for me! I prefer them over the one close to my house!!