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September 2023 by Cynthia Sarah
Love ACE Hardware run by Lowes. They have everything you need when you need it! And so many cool things to buy. It's easy to spend more on fun outdoor items.
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May 2023 by Kevin R
The employees are really helpful.
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January 2023 by James M.
Walked up at 6:50 store closes at 7. I left work a little early to make it in time considering I know this store pretty well I would have been in and out less the 5 minutes. Julian or Jillian the manager or night of 1/17/23 and her crew I guess knew I was coming as they rushed to the back. Doors were locked. I waited until I could speak to the manager on staff and ask why they closed before 7 and explained ohh we close the store at 6:55 now... what a lame excuse I was even there before that. I know this is something simple but any other corporate franchise or major business that finds out they are closing their doors before the advertised closing time have a 0 tolerance policy. Think about it if this happened consistently I was probably going to have a $40 purchase and multiply that by 365 days a year if this were to happen daily that's $14,600 a year the company misses out on. Numbers add up don't they ? Stay open as advertised is all I can ask for.
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December 2022 by J. Paul
Great selection of product. The staff will ignore you for days, until you ask a question.
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September 2022 by Candy Ettinger
Pretty decent people. Always have most of what I want.
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September 2022 by ENTER NAME
Prices are expensive compared to other stores!
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April 2022 by Tiffany S.
AVOID AT ALL COSTS!! DO NOT SHOP WITH THIS "BUSINESS"!Worst professional experience in 30+ years! Delivered (3 days late, forcing use of first vacation day) 1/3 of several thousand dollar/several major appliance order. Still had us at end of day. Refused to reschedule piece THEY SCHEDULED WITHOUT NOTICE OR PERMISSION FOR 4TH DAY LATE FORCING 2ND VACATION DAY AND INABILITY TO PREPARE FOOD unless we called a 2nd number (after business hours) because the first rep "doesn't do that." Well, apparently none of their employees "do" much of anything including preparing, delivering, providing customer care, scheduling, communicating, etc!!AVOID!!! Use a payment method that will support you when you have to escalate!!!*and they also still have a backorder fridge/freezer not due until, at least, Saturday. Ordered all this about a month ago....and is Saturday true? With all parts?
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February 2022 by Jim E.
Don't waste your time, bad attitude by management. Make sure what you're buying is exactly what you want, because returns can be tricky. Sun Hardware is located less than a half a mile away, and is staffed with friendly people willing to help you all the time. I'll drive 15 miles to Cedar Park for a nail before I patronize this establishment again! I am a local and I have lived here over six years. Sadly it used to be a pretty decent store.
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August 2021 by Chris C.
Absolutely awful service and it breaks my heart. There was a young gentleman with a reddish brown beard at the front counter and he opted to close the doors a couple of minutes early. I had an electrician at my house and he needed to replace a breaker. I called Ace Hardware 15 minutes before they were supposed to close to ask if they had it and I told the young lady that I was on my way and that I'd be there in 10 minutes as I was off Boggy Ford. It took me 13 minutes. I knocked on the front door at 6:58pm because it was not 7:00pm and asked if I could just buy the 30 amp breaker real quick - he denied me and did so incredibly rudely and dismissive. I asked if I could get his name and he said verbatim, "it doesn't matter you can get off my property." I asked if the young lady was there and he said raising his voice, "get off my property NOW." I was nothing but polite to the young gentleman, I let him know I had called and spoke to a young lady and I told him I had an electrician at the house and if I couldn't buy the breaker I would have to pay for another electricians visit trying to appeal to his humanity, because I know that you get further with honey rather than vinegar I remained kind. After 23 years as a military officer, I'm not going to argue with a young cashier. This young gentleman spoke as if he or his family owned the place, this might be the case? I did immediately go to my car and call the phone number hoping the young lady would answer, but the phone picked up and immediately hung up without so much as a word. I am only writing this review in hopes of getting the attention of the store owner (if this young man is not it) and letting them know how their employees are treating potential customers. After 23 years, we've opted to retire here in Lago Vista. My preference is to shop local and support small businesses, but after this first experience I cannot in good conscience come here again - this was a surreal experience. I truly hope that Ace has cameras and can review this evening's camera (6:58pm on 26 Aug). As a small business, I still wish you the best and hope that others don't have a similar experience.
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April 2021 by Franklin Britton
They pretty much always have what you need. They are priced higher than sun hardware on most items but it’s nice to know they will have what you need.
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March 2021 by Melanie W.
My husband bought two wrenches at Ace hardware on Tuesday. The manager told him if they didn't fit the bolt he was trying to remove he could return them. We went back tonight and were given the big stiff arm. "NoReturns!!" He just left them on the counter and walked out. I've filed a dispute with the credit card company but my biggest concern is the principle of the matter. Please tell our story to others and encourage them to shop at Sun Hardware. That's what the clerk at Ace suggested we do going forward.
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February 2021 by Tom Scott
The store phone number is wrong. It calls Ace next door
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August 2020 by Jonah R.
Isaac was super helpful and friendly. If you ever need anything, make sure you ask for him. Also, man can that kid make a can of paint.
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February 2020 by Elaine L.
When I called to get a face mask (N95) they had 2 in stock and I was told the price was $8.99 each. A friend picked them up for me and they charged her $14.95 each. Price gouging by a supposedly "reputable" company when there is a shortage of masks due to the Corona Virus is pretty despicable. I could have gotten them cheaper on eBay where people are really taking advantage of the panic. Ugh.
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October 2019 by Drew James
Fantastic place, fantastic people
