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February 2024 by Bryan Harrington
Water takes a while to heat up in the morning, and the shower pressure isnt the best. Outside that, rooms were real good.The front desk lady however......whew. I walk in, only customer in the lobby, lady's on the phone.....no problem. Minutes go by, eventually, another lady comes in. Within 30 seconds, lady tells whoever is on the phone that she has to go, she has customers. She hangs up, then tells me she's gonna help the person who came in MINUTES (she seen me, I was right at the front desk maybe 3 or 4 feet from her) AFTER ME first.That was wild. In about 4 years of consistent weekly traveling and hotel stays, this is the 2nd time anything like thats happened. It isn't even the hugest deal I suppose, just real rude. Wouldn't have been an issue if she just said "would you mind if I help this person first?" For whatever reason or another. But to just say "hey, I know you were here first, but back of the line" is wild to me.
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February 2024 by Fernando Gonzalez
Excellent hotel. The personnel in the front desk is friendly and welcoming.The rooms are spacious and clean.
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February 2024 by James Russell
Great experience and convenient location for my
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February 2024 by Danielle Ward
Rooms: Very clean
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January 2024 by Kevin Mininger
Very nice hotel for the money. Seemed nice and clean. Maybe just a little older feel but rooms were clean and comfortable. We did have to change rooms because the toilet wasn't working but she was very accommodating and upgraded us to a suite. One of the workout pieces wasn't working right, but not a huge deal.
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January 2024 by Jose Martinez
I love it. Excellent...like at
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January 2024 by Norka Mendoza
Very comfortable and pleasant to enjoy an excellent vacation.
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December 2023 by Ted Barrow
Rooms: Ex
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November 2023 by Tanya Brown
Our family of 4 stayed at this location due to its proximity to the Harry Potter:Forbidden Forest Adventure in November 2023.3 floors. We had a family suite. Beds were nice and comfortable for us. Sofa bed was a sofa bed. Linens for the soda bed were in the closet. Pillows were fluffy and not too soft. Bedding was not super light, which I liked. Just enough weight to be cozy but not hot. Elevator worked fine. Parking was plentiful.While the room seemed a bit dated, it was clean. The AC worked great. The water pressure was low, but got the job done. Shampoo, body wash and conditioner were installed in the shower with small bottles and soap on the counter. Breakfast was continental. Their coffee machine was really good though. It made mochas, cappuccinos and lattes in addition to hot chocolate and regular coffee! I want one for home!My biggest commendation has to be for the front desk though. Winny was AMAZING! We had booked through a 3rd party because I wanted to use my keycash rewards. I booked 3 months prior, but when I was checking in, the 3rd party didn't want to pay the hotel. Winny was told by the 3rd party to either collect the payment from me or kick us out! She said she was not going to do either of those things because the problem was on their end, not mine. She didn't get it fixed with that call, but it was fixed by the next day. I'm so grateful that after driving 14 hours we weren't turned away because the 3rd party couldn't get it together. Obviously, I won't be using the 3rd party for Hotels anymore!I would absolutely stay if I ever have reason to be in the area again but I would call and book the room directly through the hotel to save the hassle.
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November 2023 by H Marsh
This is the place to stay! Super friendly staff, rooms very clean, amenities all nice and there's a great restaurant in front of the hotel called Chefyummis. If you get the chance try it, you won't be sorry.
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October 2023 by Misty Cutter
Great hotel for the price. The rooms were clean, beds comfortable and a full breakfast in the morning. We also received a snack bag which was nice for the 5 year old. Not a lot of channels for the TV but the ones they had were a good variety with cartoons for our 5 year old and movies for us. We didn't use the pool or hot tub but they looked clean and well kept. The staff was friendly and helpful. The location is a bit noisy and we moved our truck up by the office instead of in the back. Once inside the room it was quiet.
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October 2023 by Russell C.
Don't stay here, your car won't be safe. it's the parking lot all the high school kids hang out at night. We arrived at 5;00 PM there were already groups of teenagers hanging out in the hotels parking lot walking around looking into cars and checking car doors. I talked to the desk manager and he didn't seem to care.
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August 2023 by Kristi G.
My husband and I came to the area for a vacation (we don't live but a couple hours away but it was our anniversary). They SAVED US because we started at a hotel in Addison that we didn't even feel safe so Dawn, the manager helped Best Western customer service get us over to this location in Lake Dallas. It was a breath of fresh air! Immediately walking in it's immaculately clean, smells good, decorated cute. Dawn was so helpful and polite. We went up to our room and it was just as immaculate in the room. The cleanest hotel carpet I've possibly ever seen. Everything was so clean, the air conditioning was ice cold, every single thing was just perfect. From the room, to the service. I didn't get to try the breakfast (the room was too comfortable to get up that early) but it's real breakfast and eggs from what I hear, I also didn't get around to swimming but the pool/hot tub and the area surrounding it appeared as clean as the inside of the building and rooms. I cannot imagine a better hotel experience especially when it was a last minute accommodation like that. When we are back in the Dallas area soon, we will definitely be staying here again.
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August 2023 by Jeffrey Jones
Very happy with my stay at this Best Western location. Dawn and Winny were both wonderful and helpful. Property is a bit dated, however they have completed a huge amount of upgrades, and with the exception of a few cosmetic things, it's mostly new. Not sure where the negative comments before were derived from as I experienced none of these in regards to smells and bugs, and I check EVERY hotel room I stay at thoroughly for these sorts of things. Breakfast was decent and what you expect at this style of lodging, and I loved the automatic latte / cappuccino machine! Bottom line, this location is a great value for the price and you can't go wrong staying at this location.
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July 2023 by Jeff Fitzwater
This is a very nice place to stay when in the area. The staff were very polite & helpful. The price was a good value for the rooms/hotel amenities. There's a QT gas station across the street, and nearby stores/restaurants. My only complaint is the location, while "just off" I-35E ramp, it's located on a busy road with a nearby train tracks. So getting in/out of the parking lot can be challenging. Otherwise it's a great place to stay. I really enjoyed the ceiling fan & lighting in the rooms rather than just relying on lamps. The fan helped to keep the room cool & comfortable.
