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January 2024 by Chuck April R.
Best customer service I've ever run into! They could have rescheduled delivery because elevator was down, but THEY were determined to get me taken care of, and they did! I am so pleased with my experience and their beautiful quality furniture!!!
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September 2023 by Dr James Senger DIA
Fantastic experience all around. Highly recommend from the owners to the delivery staff great experience. Came across Dallas Designer Furniture through internet search what a gem.
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September 2023 by James S.
Fantastic experience all around. Highly recommend from the owners to the delivery staff great experience. Came across Dallas Designer Furniture through internet search what a gem.
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July 2023 by Heather Rogers
Communication, price and delivery service outside of north TX far exceeded my expactations. Ordered a mattress from their website last Sunday to be delivered to Tulsa. ETA on website for delivery outside of local area said 2-6 weeks. Lindsay sent a custom email Monday to confirm it was in stock and I would get a confirmation when picked up for shipment. She also sent me information regarding a product name and material change straight from the manufacturer. I appreciated it so much. I just got the mattress today after the best communication I ever received for a delivery. It was scheduled ahead, confirmed day of and ETA updates provided and received on time. Super friendly driver. I would not hesitate to order from this company again and hope they continue to do business with Eric, the driver. He is a top notch professional.
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June 2023 by Janra P.
**BEWARE OF THIS COMPANY**This company is not a good company to buy from. I ordered a bed and when it was delivered, it did not look like the same bed in the picture that I ordered from. I am in the process of trying to get a refund but they are not providing one to me. They continue to say that they gave me to correct bed when I am looking at it in my home and it is not. I am still trying to get a refund. ***BEWARE OF THEIR RETURN POLICY*** You only have three days to return the item. Also, if you don't note any imperfections or damages the same day, according to his company, you are out of luck and have to deal with the damaged item yourself (basically, meaning you have to keep it). Eric and Lindsay are scammers who took my money and gave me a damaged product that does even look like what I ordered. Order from this company at your own risk!!!!
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June 2023 by Magan G
We just moved to Texas and ordered through them several times. Their furniture is great, they are always super responsive and so nice. Brayden came out and built out furniture every time and he is just the nicest guy. Any furniture I need I plan to just keep using them. They are worth the money. Customer service is great. They really work with you. I appreciate them so much.
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January 2023 by blazin hydrographics
I am so happy with the bedroom set we ordered! Lindsay was excellent with communication and setting up delivery. I'll definitely be buying more. Thank you, Lindsay! ~Rhonda from Oregon
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January 2023 by Summer Hayes
Wonderful experience from beginning to end. The staff was attentive and patient will our questions, the delivery man was great, and the furniture is better than expected. We are very happy!
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December 2022 by Heather Balmer
The inventory online is amazing at Dallas Designer Furniture. I was searching for a bedroom set and their website had pages and pages for me to choose from. It was extremely user friendly and easy to navigate. The only difficulty was making a decision as I fell in love with so many of the options available. I live in New Jersey and reached out through email with multiple questions which was promptly answered by Lindsay. She was amazing. Extremely helpful in assisting with all my questions, very patient, and willing to ship to New Jersey. Even when I had a personal issue pop up she handled it with grace and ease. I will be making my future purchases from this company as they truly seem to care and provided honest opinions which I value. Thank you for everything. I promise to return.
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December 2022 by Jenson E
Very impressed. Saved ~$600 buying this dining table from Dallas Designer Furniture as opposed to a large retailer when factoring in the price difference as well as free delivery and installation. They even removed the boxes when they left. Was somewhat hesitant initially given I didn't know much about this store, but glad I chose them.
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September 2022 by K Richard
Ordered a gaming table over the phone with Lindsay to be delivered in another state. I told her the day I needed it. It arrived on time as scheduled. The table is fantastic. I had small damage to a couple of chair arms and Lindsay got two new ones shipped out immediately. The service was fantastic! They did everything they said they would, when they said they would. I would highly recommend Dallas Design Furniture!
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July 2022 by Traci G.
After the owner reached out and said my review is "hateful" and I'm out for revenge ... I'll say this: This is my honest review as a customer of this business. If you read through the review you can see in no way am I being hateful. Also, Revenge? No, not at all... that's not my style. This honest review is to help other customers from encountering the same situation I did. I do feel my 1 star is lower than deserved. Customer service did replace the nightstand with the large dent upon delivery. And the owner did say she would take this blue suede set off the website. So, I have updated to 3 stars. My family moved to Florida and needed to furnish out entire house. The majority of furniture purchased was from national furniture stores (City Furniture, La-Z-Boy, etc.). We decided to search online for a master bedroom set, and found a really unique set (blue suede) at Dallas Design Furniture. Upon delivery - a nightstand had a notable sized dent in the top. Customer service was wonderful and exchanged the piece. However, after a few months we noticed that wood pieces and staples started breaking off, under the suede, around the dresser drawers. I'm not sure what type of wood the furniture is built with, prior to the suede overlay being applied, but we can now tell that it is extremely cheap. Every time we try to open a drawer - the sides get caught on these staples and broken wood pieces. I regret spending so much money at this store, and should have purchased from a local store instead. Lesson learned. Don't let it happen to you.
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July 2021 by Cherisse W.
There aren't enough words to express how grateful I am for Dallas Designer Furniture and John & Lindsay! They are truly AMAZINGGG!!! I just moved from New York City to Denton and I ordered the Angel Bedroom Set over the phone 3 months before my big move. The store held my furniture for me. They delivered and installed my set the day I arrived. The furniture is absolutely stunning, elegant, and high quality. It was a great deal too. The two young gentlemen who delivered and installed my set were extremely professional, kind, and knowledgeable. My Lucid mattress kept sinking in, felt uncomfortable, and I could not figure out what was causing this. So, I sent an email to Dallas Designer Furniture and was told that I needed a box spring underneath my mattress. I ordered one over the phone and they were so gracious enough to deliver it to me that same day after store hours, in the middle of the night! This would NEVER happen in New York City!!! The hospitality and level of care & concern that DDF has shown me is unmatched! That box spring made a HUGEEE difference and I can tell that I will get the best sleep! I cannot recommend this store enough and recommend without reservation! Thank you soOo much Dallas Designer Furniture!!!
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May 2021 by Tab Boyles
I was able to order and receive the bedroom suit I picked out quickly. Lindsay was very courteous and helpful. In fact, my order came in before I was ready to receive it, and Lindsay was willing to store it in their warehouse until I was ready to have it delivered. When I was ready, delivery was scheduled quickly, and the delivery guys worked very hard to get my heavy furniture safely delivered to my third floor bedroom. I am very happy with the ordering process, my purchase, and the delivery. I would definitely buy from DDF again and would recommend them to others.
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April 2021 by Lexis Parker
Nichole was super helpful on the phone . She answered all of our questions and made the process quick and easy to order our new table and chairs.