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August 2023 by Frank Moreno
Going around in circles with robot
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March 2023 by King Joffee
5Mbps $55 a month "fast" internet...
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December 2021 by Jorge C.
This place is a scam I set up internet through my apartment Urban Crest a month ago was told to call lady Robin on paper by apartment. I wanted to come to the store to talk face to face. The lady refused and said she works in the area it was safe to setup it by phone. I wanted internet but she said tv would make cheap. She asked me for my credit credit I didn't won't to she said it's safe. I gave my credit card info. I decided I didn't need tv I ended up with just internet. This morning my account was froze for fraud with $300 in charges from Att. The store was closed I had to call customer service. I was told by people on phone att does not have rep that you call to setup internet that you have set it online or going to store. The people over phone put a ticket to track the charges and credit me back. The people in the phone are nice and helped the Robin lady that does internet for Urban Crest is a scam and lies.
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August 2018 by Island S.
-5 Stars!!!! Big Below Zero for this store! I've been an AT&T customer before they were AT&T (longer than dirt in other words). So disappointed in the conversation I had with Michael, Customer Service, NOT! I have 3 lines with AT&T, one of the phones is not working, I can't get it to turn on, all I wanted was to find out if they could help me turn it on, allowing me to pull contacts from it and roll those numbers into a different phone. Apparently, with 6 or so other associates standing around, and one customer besides me, this was too big of a deal to help me. Michael told me, "take it to a fix-it shop in the mall, we don't fix phones!" Good grief, not so much as I'm sorry you're paying AT&T for over a month for a line that doesn't work, let me find someone who can help you, oh no! Basically I got "it's not my job!" I won't be back!
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March 2017 by Kerry P.
Excellent service from James. He reviewed my account and made changes that improved our plan yet cost less. Friendly, helpful and professional. Will definitely use this location next time the need arises.
