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March 2024 by Rick Anthony
These people do not honor appointment times. This is poor customer service. Don't bother wasting your time going inside.
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July 2023 by Phillip Hintze
I hate this bank. Since they acquired BBVA/Compass, I have had nothing but trouble. First, they changed the routing and account numbers on existing accounts, so I had to change all of my existing direct deposit and bill pay settings. Another issue is that deposits aren’t immediately available unless you pay an additional fee. Finally, the quality of their debit cards is awful. I have been through 4 different cards with this bank because the chips just stop working.
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August 2022 by Shannon Hanna
Worst bank. And God forbid you ask for change.
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January 2022 by J “JR -N-TX” R
PNC took over BBVA -- What a disaster!PNC has issued new account numbers.Some personal accounts were bungled.Many commercial accounts did not make the trip into the new system.You better verify any automated payments still work.20 minute wait times to get with customer service and they cannot speak understanable English.
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December 2021 by Jennifer Bennardo
I sure wish I could give zero stars for this place there's a lot of lying and dishonesty going on inside this Bank. You can't even speak to anyone with corporate and if you try to email them forget it the message never sends because it says it's an invalid site. Kind of fishy there may I say something else is fishy is tell me how money disappears out of an account and they refuse to tell you why or how it happened or where it went to. If you value your money do not use this Bank.
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November 2021 by Abigail Cervantes
The ATM took my card. Don’t use the ATM if you want a card.
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November 2021 by Love Vanasa
BBVA better than PNC everything so hard
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November 2021 by PS “Strutrandol” Randol
The customer service here from each individual has always been great.Ashley helped me open my accounts, with personal loans, and Mobile banking issues during the switch from BBVA to PNC.I think it stinks PNC won’t let them have their framed photos of their family any more. No more personal items boo. I liked the home town feel it gave during my visit to conduct business.
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November 2021 by John Hoss
PNC took over BBVA -- What a disaster!PNC has issued new account numbers.Some personal accounts were bungled.Many commercial accounts did not make the trip into the new system.You better verify any automated payments still work.20 minute wait times to get with customer service and they cannot speak understanable English.
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December 2020 by Stephanie Garcia
I love BBVA bank. Good customer service. The employees are nice, friendly, an helpful. The BBVA app is awesome too.
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December 2020 by Joeyx2savage
The only reason I give not so good rating is the hours! Monday through friday from 9-5? Does something sound wrong with that? Idk about y'all, but I have a job from 830-530 monday through friday! Open up on the weekend for a little while, jesus! It says drive thru is open 9-1 on saturday on internet but that was a lie cause it was closed when I went during them hours
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August 2020 by Ryan A. Brown
Terrible service, dozens of hidden fees, and inaccurate information regarding the different credit account options. Even the lowest tier credit card has a $40 annual fee despite the agents claiming there is no annual fee.
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February 2020 by The One
So far i have no complaints about this location. Mrs Fat always has a smile on her face, polite, professional 100!Everytime i have a question she has the perfect answer. What i like about this location is their inside ATM is always open, it's very rare that their ATM is out of service. I've been visiting this location to make my vehicle payments, and everytime i go there it takes Mrs Fat minutes to complete my transaction.Thank you Mrs Fat for great service!I take all your recommendations very seriously, i know you're been honest and most of all clear with all your suggestions.Thank you
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October 2019 by Edgar Ashford Y Moyeda
So far i have no complaints about this location. Mrs Fat always has a smile on her face, polite, professional 100!
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March 2019 by T H
I've been sitting in the drive thu for 10 minutes and not one car has moved. This is the problem with compass, they are slow! Too slow!