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February 2024 by Corliss Crawford
While staying at this hotel for three days, my granddaughter got a terrible stomach bug. It was completely unexpected and she threw up all in the bed. Of course we stripped the bed and went downstairs and told them what happened. We told them we were leaving to get medicine and food so they told us the would bring up the replacement sheets and apologized for not being able to make the bed. Totally understandable. We went and picked up our items came back and they had indeed brought up the sheets ands to the spoiled ones. So impressed. We took precautions but she is just a toddler and of course to our absolute horror she vomited in the bed again. I called down and told the front desk and she immediately said come get more she would run back and pick them up. That night we really went through it, all the sheets all the towels, just not a great night. She stopped throwing up and we were so thankful. That day we went out and on the way back had the worst case of diarrhea in a car that has ever happened in all eternity! Front desk was so helpful with bags, cleaners, paper towels, and old rags. When we got to the room the maid service had left an awesome note hoping my granddaughter was feeling better! It was truly so thoughtful! During breakfast service the lady helped me with fixing my coffee etc. while I was watching my granddaughter and she was very thoughtful with getting items refilled that might encourage the baby to eat. I’m telling you everyone was just the BEST! Service here is better than most luxury resort I’ve been to! Also it’s a great location at reasonable prices! Sorry this is a long post, and I’m not even listing everything they helped us with!Noteworthy details: Hospitality was top notch!
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February 2024 by T Dub
Stayed here on a business trip and must say that it is well maintained and the hotel receptionist was professional and accommodating. The rooms were clean and spacious. When asking about recommendations on where to eat they had a pamphlet with all the restaurants and pubs close by which was a good amount. I wasnt disappointed with the food or drinks at the recommended places. Breakfast was good. Good place to hold meetings and such. Highly recommend.
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February 2024 by Joshua Thurman
Rooms were clean and comfortable. The host was very friendly. The breakfast options were plentiful. Would stay here again.
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February 2024 by Michelle Draper
We have stayed here twice and have loved it both times. Our first stay was immediately after Harvey devastated the area and the staff were incredible to all guests, many of whom were displayed from their homes due to flooding. Most recently, we stayed while visiting family and the staff always had a smile, and they were happy to help with anything. The rooms are nice, everything is clean, beds are comfortable, good shower, and the pool area is a great space to hang out, plus Buc-ees is a quick walk away! This will always be our go-to in the LJ area.
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February 2024 by Cass
We always book at this hotel when we come down to visit family because of how clean and great the rooms are. Last night, we were greeted by Debbie at the front counter and she was so personable and really made us feel welcome and comfortable.There was one small issue where we couldn’t figure out how to get the tv to come on (turns out the HDMI cord was plugged into the wrong port), and Debbie was quick to come and fix the problem herself. We’ll keep continuing to book here when we visit!
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February 2024 by Mark Harris
Had a great stayStaff friendly, clean rooms, all good!Rooms: Comfortable. Quiet. Clean. Had a good stay.Safety: Ekectronic Key locks on all doors nice area well lit and camera monitored entrances.
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January 2024 by James White
No complaints, I’m happy with cold A/C and comfortable beds. The a/c would go to 60degrees comfortably!Nearby activities: Close to amenities and mall, still need a vehicleSafety: Safe
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December 2023 by Keep it real
Beautiful rooms. Cozy. Friendly employees. Would highly recommend!10/10 And a wonderful breakfast selection.Great for solo travel, with family, holidays, or for business trips.Rooms: 10 out of 10 Would book here again.Noteworthy details: Gym! Nice and clean. And great breakfast spread.
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November 2023 by Heidi Hedgecoke
This will be our go to place when visiting our family. It was kept up like it was brand new. Very clean with exceptional staff that cared about our happiness and needs. Thank you for a pleasant stay, we will be back.
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November 2023 by E E
New nicely decorated hotel, very classy. There are many extras you wouldn't expect at a BW, like a coffee machine and biscotti at the coffee bar! Friendly staff. Clean. Welcoming.
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October 2023 by Madeline Palma
Check in was quick, friendly staff. The room was great, walls thin could hear very boisterous guys next to me for an hour. Breakfast area looked very nice but breakfast was disappointing. Empty areas, had pancake making station but no pancake mix, had heat lamp but no food item under it, eggs tasteless, sausage was lukewarm, hash browns soggy and stuck to pan. It is a nice facility, looks very new, nice outdoor patio area.
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September 2023 by Jus PT
I really have zero complaints. Customer service was phenomenal, and rooms were quiet for the most part. Walls are thin but not the worst I have heard. (Heard someone praying next door, but it was muffled)Breakfast was good, it's safe, lots of cameras and conveniently place off the highway. Will definitely return.Noteworthy details: There are two entrances but only one exit. Be mindful of that when driving in and out of the parking lot.
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September 2023 by Angela Tapia
Great place. Affordable . CLEAN. Nice people. Cute, clean pool. Pretty place. Great breakfast. Best hotel I've ever been to for the price. If I came through again. I would not hesitate to stay here again. Definitely reccomend.
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September 2023 by Donald
Up front. Debbie was an awesome person. Very friendly and very helpful with all my questions. Got us checked in very easy. We liked this hotel so much we will be back in April.Rooms: Very clean. Alot better than some other places I've been.
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July 2023 by Sarah Creedon
I don’t know why this is rated as a 3 star hotel, THIS SHOULD BE A 5 STAR HOTEL! We have been treated so well here. Every single staff member we have met has been so kind and gracious and accommodating. I have never felt so welcome and taken care of at a hotel. I would recommend this place a million times. We had our boat departure time change he day we checked out and the wonderful management and staff insisted that we leave our luggage with them and stay to use the amenities while we wait. They fixed our room keys for us with a smile, gave me extra conditioner for my extra long hair. The continental breakfast was magnificent, delicious and so well maintained. The room was perfect and super clean. The room had a microwave, refrigerator, hangers, coffee machine, the works! The pool was amazing, and the outdoor lounge area was so cozy and beautiful! This place is anything you could need in a hotel and customer service is unmatched! I will be coming back again. I will never stay at another hotel when I am in this area. Best experience ever!