Dillard's Inc. is a major fashion retailer known for its wide range of clothing, shoes, handbags, accessories, cosmetics, and home goods. The store at Brazos Mall in Lake Jackson, Texas, features both national and exclusive brands like UGG, Brahmin, Polo Ralph Lauren, Michael Kors, and Eileen Fisher. Customers have noted the helpfulness of staff members like Isaiah and Octavio, who provide excellent customer service. Wendy, in the women’s undergarment department, is praised for her knowledge and assistance in finding the right bra for new mothers. However, some shoppers have expressed concerns about limited sizing in the shoe department and inconsistent sales practices, particularly when shopping online. While the store is seen as having good deals, there are mixed feelings about product selection and pricing. On a positive note, customers appreciate the ample parking available at this location. Overall, Dillard's offers a diverse shopping experience with helpful staff, but customers are advised to be cautious with sizing and sales.
Great place to find adult clothes in the kids dept. my daughter is 21 but looks 13. Don’t stop getting those type of clothes.
December 2025
Luis was amazing! He helped me out in the store and was extremely polite, patient, and kind the whole time. He made sure I found exactly what I needed and made the experience so much easier. You can tell he’s a hardworking and genuinely great employee. I really appreciate his help!
November 2025
The women at the perfume counter could use some customer service training.
