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January 2024 by Navid Maknojia
Clean cars and nice employees. Customer is great but Every time you go you have to wait. Even dropping vehicles you have wait like half and hour.
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January 2024 by Cynthia Diaz
All the staff is always so helpful
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December 2023 by Kimberly Smith
Thomas and Dillon were awesome! They always take care of me and my family. We loved the 2023 Toyota Camry. I only average 85 gas from Texas to Alabama. Rides fast, smooth, and bucket seats. Felt like we were gliding. I'm going to buy one now.
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December 2023 by Keep it real
I used their rentals back to back this week, and each experience was good. I did prefer the mid sized car to the other compact one, but this is why you, as a renter gotta rent ahead so you can get the car you requested. But at the time for the first rental I needed it quick, so I was just happy that anything was available to rent. The second rental was planned about 3 or 4 weeks in advance, and it was amazing to drive. It was stellar for a long drive about 6 hours to, and 6 hours back on different days. Both cars were very clean. But one had more wear and tear than the other. So getting to drive an almost brand new car was amazing. I also preferred the approaches of Alexis Garza, and Thomas Kozuch. But everyone is friendly and willing to help. I, however, prefer their approach because they're not pushy but more laid-back and understanding. Even though this was my first time renting, everyone was super nice, and I would rent from them again if I needed to. :) No hesitation.I had no coverage on one car, and it made it to and from an almost 3 hour drive to, and 3 hours back just fine. So my deposit was returned.The second car had coverage by a third party for 5 bucks a day "Alliz" or something like that and it made it through two major cities to and back without any issues and I got the deposit back too. I'm a relatively careful driver, so even with accidents happening or tires on the road. I avoided them both.
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December 2023 by Brian Knapp
Prompt service. Really appreciate the politeness and willingness to help. Thank you.
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December 2023 by AlwayzaLeader
The Lake Jackson, TX location was very nice and professional! Will visit there location again! Keep up the good work!
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November 2023 by Edmond Baker Jr
I don’t know what happened to the exceptional customer service that Enterprise USED TO BE known for? I’m self-employed so I know the value of keeping my clients happy because they can easily do business somewhere else. I have been a loyal Enterprise customer for at least 25 years, but my last 3 rentals in Lake Jackson have been very disappointing because the managers don’t take complaints seriously.I guess they believe that since they’re the only car rental company in the area now, they can just treat customers any kind of way?They don’t care if you have a reservation & you get there & no vehicles are available, they don’t care if you have to spend more money on an upgrade that you didn’t ask for because of their negligence, the cars are always filthy, they hardly ever pick you up or drop you off at home anymore, etc.I might have to start using Turo like so many others have started doing, then they will realize how important it is to take their customers concerns seriously.
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November 2023 by Kenneth Stephens
I was in and out in less than 10 minutes. Highly recommend them if you need to rent a car.
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September 2023 by Nichole Ann
Cameron Tiller at the Lake Jackson Texas Branch went above and beyond. The owner of my company needed to put his truck in the shop for maintenance and wanted to drive a Corvette during the interim. He's a regular renter but was having trouble getting the car here. We didn't have much luck with the exotic branch so I went in and spoke to Cameron. As a former Enterprise employee I hoped going to the branch would help. The branch was welcoming, spotless, and even smelled amazing. Cameron immediately picked up her phone and began making calls and she had my owner a car within hours. She was wonderful to work with and really made me look like a star. Thank you Cameron for being awesome!
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September 2023 by eddie v
On August 25th at around 5:30pm (closed at 6p) I walked into the Enterprise located in Lake Jackson, Texas. After having a long stressful week, one thing after another of bad news Enterprise made my Friday.From the time I walked in, to the time I returned the rental. Their team at this location made the process stress free, fast and easy. I’d like to thank the area manager Cameryn for picking up the phone and going that extra mile late in the day. Because of Cameryn and her willingness to help I was able to make it to my kids game (2 hours away). When I returned the vehicle the following day I met with Bryan who had just finished with a customer. Bryan very politely and professionally completed my five star experience with enterprise (quick and easy). Because of these two enterprise employees, I will definitely return to this location and continue doing business. I will also recommend friends and family. Thank you enterprise for hiring good folks!
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September 2023 by Cenevia Summers
The staff talks way too fast and I can barely understand yall. Stop rushing the customers. That makes people uncomfortable. Work on your customer service skills. Rude, no need to give dirty looks. Grow up and stop joking around. I don't got time for childish games.
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August 2023 by Foe Chicken
I rented a car to do some traveling.This was my first car rental ever. The service was excellent. John and John were both great.I will rent from this location should I need to rent a car again.
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August 2023 by Steven King
Service was and always is excellent! They always accommodate me if I need to extend my rental. Very professional!
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August 2023 by Jase Fisher
Service was quick and friendly. I've rented from here several times and it's always been a good experience.
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July 2023 by Arnaldo Arancibia
After years working with this business is very disappointed that they refused to work with a costumer. Clute location was more professional. I hope the competition open a business here in Lake Jackson
