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January 2024 by Lance Howland
My service advisor today was Charles. He was friendly, helpful and professional. I was able to be seen quickly and had a very pleasant experience at Honda of Lake Jackson! Thank you Charles!
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January 2024 by Karla Christman
Honda of Lake Jackson is the BEST!Charles was so polite and helpful today. They finished with my vehicle early and called me right away. The folks ant Honda always take care of me and my car!!
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January 2024 by Randi Goff
Ryan was the service advisor who helped me with my very unique experience.He took a very frustrating situation out of my hands and just handled the issues I was having with my car. His personal attention to my situation was immensely helpful and he went well above and beyond. A gem.
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January 2024 by Park Ranger
Great service as always. Charles took great care of us - getting us in quickly for routine service. Over the years we’ve purchased 5 cars at Honda of Lake Jackson - their great service department is one of the reasons we keep coming back.
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January 2024 by Karen Fowler
We went in for a replacement key fob. We spoke with Charles, who was very polite and accommodating! The repair was expected to take a while, so they drove us to an excellent restaurant for lunch and came and picked us up once the repair was complete. They explained the repair in detail, and even cleaned a stain out of the back seat for us. Class act too to bottom. Highly recommend. Thank you, Honda of Lake Jackson!
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December 2023 by Ash G
Worked with Charles to get a mysterious issue w the battery fixed. He and everyone I spoke with were great, truly so kind. I did remove a star because they had my car a lot longer than expected (eventually they were able to provide me a loaner, also they have a shuttle service to drop you off or pick you up which is great), and because they accidentally broke a panel in my car during repairs- however they were up front about it and promised to replace/repair that part for free. I’m still waiting for the call to have that done. Overall I had a good experience and I would recommend them.
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December 2023 by DE Copenhaver
Great service! Our repair associate Ryan was incredibly helpful with working us into the schedule, explaining the work that was needed vs optional, and ensuring we got our car back before a scheduled trip. We would highly recommend Ryan and the team at Honda of Lake Jackson.
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December 2023 by Diego Izaguirre
Drove from far away to have service done here. Mr Charles K. was my service rep and gave me a rough estimate on how long the service would take. He would follow up throughout the wait time to keep me updated about my vehicle. A true professional who gives 100% to assisting customers. Mechanics did a fine job with the service. Would bring my vehicle back here again for sure. Highly recommended.
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December 2023 by Arthur George
I brought my car in the have a steering issue looked into. My advisor, Ryan, was very helpful in explaining what the issue was and how it would be resolved. The part has been ordered and I am awaiting repair. So far the service has been outstanding.
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November 2023 by Nelson Perrin
Honda of Lake Jackson has an amazing staff from the Ground Floor up to the General Manager!These guys made it so very easy to purchase my vehicle. I spent a few hours and was driving away. Fresh Coffee and Donuts the entire morning!!
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October 2023 by TOM Koziol
Friendly fast service. They need a sign that tells you3% upcharge if you use a credit card. I'll check around next time. Also they need to put the wheel locks back where they got them from. Otherwise good explanation by service advisor. Clean dealer quiet waiting room
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October 2023 by James Payne
Purchased a ‘24 Civic, put a deposit down and waited ~1 month for it to arrive. My wife and I really enjoyed using Nate as our salesmen. This was our 4th dealer to stop at and he made all the difference. We were all younger adults and not interested in the old wheel and deal mentality. Nate was honest and not pushy, gave us time and space when we needed it, and was very personable. During our wait, we communicated mostly via text which is preferable to me. Highly recommend asking for him if you want a modern style approach to buying a car. Thanks man!
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October 2023 by Jordan Marshall
Everyone there was friendly and honest. I did not feel pressured into purchasing my vehicle. For me, people have 5-7 seconds to leave a good first impression. And Honda Lake Jackson did just that.Dale, called me after I submitted an inquiry and I could tell his character and passion was genuine. Greyson was my sales rep and he was awesome, patient, and informative. Mike, the manager, was super friendly as well. I feel confident in my purchase and will definitely be back.
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October 2023 by Nirmala Thomas
Everyone here is about helping the customer! Our experiences buying 3 Honda vehicles with salesman here has been great! The service team is the best - they are willing to take the time to explain things. Service staff (William)excels in taking care of the customer and is very proactive about calling you about the car service status. They remain upbeat and positive even if you show up 5 minutes before closing. It really is service with a smile! I really appreciated the unexpected vacuum and car wash! Thank you!
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September 2023 by Beth Wood
We purchased our 2013 Honda Odyssey Elite at Honda of Lake Jackson and for the past 10 years have had it serviced exclusively at the dealership because it’s professional and friendly service personnel. We recently had a catastrophic failure of the AC system where both front and rear cooling systems needed repair and replacement including the Freon lines running the length of the vehicle. We considered selling the vehicle, but after consultation with service adviser Charles Kennedy we decided to proceed with the repairs.I can’t say enough about Charles thorough attention to keeping us informed on the status and progress of the repair work as parts needed to be ordered for the system rebuild. His taking ownership of the problem and professional customer service is why we use “our” dealership service department exclusively, and his promised return of our Honda was right on schedule.It’s customer oriented people like Charles and his service people that keep us with Honda of Lake Jackson.Thanks again