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January 2024 by TreydayXo
Friendly service.
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January 2024 by Thia Buehring
Perfect
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August 2023 by Mayra Rodriguez
We had a great experience and Monica was a great help on picking out my new ring.
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July 2023 by David Woodley
Peak customer service. Kristy and Justin both took their time to help me with every thing I needed, even helping well after I bought my watch and chains.
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July 2023 by Nicole Brune
Had a great experience with Tracy at Kay’s Jewelry in Lake Jackson Mall. She was so helpful and made the whole shopping experience great!! Very pleased with our service.
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May 2023 by Natalie Smith
Horrible service. What the manager and assistant manager told me was 2 totally different things. I feel as though they are playing me and only worried about making a sale. I haven’t had service this bad in a long time take your business somewhere else
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July 2022 by Jessica Ramos
Husband bought me a engagement ring which was the “highest quality ring” so Kay’s kept telling us. The first issue was sizing took 3 weeks not 2 like they said. I had my ring for maybe a week if that and I lost a small diamond off of the trade mark area. So that took another 3 weeks to get back. I knew it was done poorly by the way it looked. Maybe 4 days later it fell out again. I said I want my money back or I want a new ring. They said no to return and I would need to lose my diamond for a 3rd time to get a whole new one. I had enough and demanded a refund because I didn’t have my ring for 30 days they did. I had it maybe a week and half total within 2 months. I had to argue for our money back and we got it back thank God but my engagement was ruined. I can’t get that moment back. I do not recommend Kay’s at all.
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May 2022 by Destin Noak
My wife went in to have her jewelry cleaned. Very helpful employees and they have lots to choose from!
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March 2022 by Tina Frakey
No matter which Kay’s we have been to the staff has always been amazing. I love Kays
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November 2021 by Courtney Wauson
they could improve by not selling awful cloudy diamonds to an elderly man who is almost blind for almost 4 grand. had it tested and it's not worth more than 300. everywhere I've taken the ring says the same thing. he got ripped off big time.
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November 2021 by Courtney Loree
they could improve by not selling awful cloudy diamonds to an elderly man who is almost blind for almost 4 grand. had it tested and it's not worth more than 300. everywhere I've taken the ring says the same thing. he got ripped off big time.
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October 2021 by Diaz Jesse
Needed a battery change on my watch and I was taken care of right away.
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July 2021 by Edmond Baker Jr
My family & I have been doing business with Dorothy Bess for 30yrs.She is always kind, knowledgeable & very professional.We love Dorothy, she is the best!
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June 2021 by Melissa Smith
Do not trust this company with your money! I placed an order with a promise date of 5/28/21 and have been chatting with customer service 1 week before shipping to make sure there would be no delays. I paid for express shipping. It was my child's high school graduation ring. I specifically ordered from Kay's and paid twice the price so it would be here by Graduation Day. They are unable to contact the jeweler for me to find out what is causing the delay. They cannot refund my money without an ok from the jeweler. Kay has no incentive to find anything out because they are paid for something someone else is responsible for making. I WILL NEVER DO BUSINESS WITH KAY'S AGAIN. I called and spoke to a live agent who gave me some line about known overseas shipping delays. Again they refuse to behave like good faith humans.
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April 2021 by Camilo Lechuga
The staff was absolutely amazing and I will definitely purchase from here again.
