O'Reilly Auto Parts store #437 in Lake Jackson, Texas, is known for its helpful staff and quality service. Located at 620 Highway 332 West, this store offers a wide range of parts, tools, and accessories for vehicles. Customers appreciate the store’s services such as free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. The store also resurfaces brake rotors and drums, providing additional support for vehicle maintenance. A standout feature is the free Loaner Tool program, which allows customers to borrow tools with a refundable deposit. Many reviews highlight the exceptional customer service at this location. Employees like Tray and Tiray are praised for their knowledge, helpfulness, and kindness. They go above and beyond to ensure customers get the right parts, often guiding them through troubleshooting and advising on the proper products. Customers have noted that Tray helped identify the correct battery for a vehicle after an initial misdiagnosis, and Tiray tested a daughter's alternator, which proved to be faulty—better than what some dealerships offered. Customers also feel respected and confident in the staff’s expertise, regardless of their level of automotive knowledge. Overall, the store provides a positive shopping experience, with staff dedicated to assisting customers and ensuring their vehicle needs are met efficiently.
Long hours and pretty good availability of parts. I happen to need shocks that were in stock in the next town. I was able to pay for it right then and just took the receipt to the other store. They were ready and waiting. I also got a check on a warning light while there. I'm never disappointed at O'Reilly.
April 2024
I'd like to thank Jon for the help with a tail light issue on my Ram 1500!
April 2024
O'REILLY IS my to go-to, they are always friendly and helpful
