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March 2024 by Kdz I.
I bought 3 sets of 4 tetras and a elephant ear betta on 03/22/24 (03/24/24 todays date)and 1 died no biggie just exchange it at the store right. I have the receipt. Everything should be easy Peezy WRONG! After cleaning up my dog's accident I spoke to the cashier about exchanging my dead fish. She said she needed the water from my tank and I was confused? I have the fish and receipt what does the water come into play. All my other fish are alive and thriving as they should it's been 2 days. She told me that's was policy and it just was confusing I can see if it was a week but no 2 days is ridiculous. I called customer service they were no help but again it states "In a properly established habitat, Petco guarantees freshwater aquatic life for 30 days from the date of purchase. A receipt is required, and a water sample is recommended for all refunds or exchanges. Ask a store partner for details. There is no guarantee for saltwater aquatic life, which have unique requirements and are very delicate. If you experience a loss of your marine fish, freshwater fish, invertebrates, or live plants that was purchased online at petco.com within 7 days of delivery please contact Customer Service at 1-877-738-6742 Recommended vs Required ...
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February 2024 by Belle Salsman
Nice store
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February 2024 by Lee Ann Scott
Don't like the customer service
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January 2024 by Isaiah Garza
Store was clean, animals looked taken care of. I came to see about buying a fish tank but I didnt because the one I wanted didnt look like it was very quality. They did have more expensive one but its not the size I was looking for. Overall the store was good and had many toys for mt dog. I would return here.
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January 2024 by Cait Hall
Lake Jackson water Co.
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January 2024 by Kori Woods
Went in for allergy meds and a shampoo for my old man. The lady that helped me was great an knowledgeable. She helped me pick out some stuff that is actually working when nothing usually does. Help educate me on a few things I didn't know and suggested a good vet to take my boy to.
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January 2024 by Shara Marcy
Always greeted with a smile and the staff is very helpful!
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January 2024 by Joe Insp
Very good
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December 2023 by Toni Magerle
Personnel were not helpful in finding what we needed.
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December 2023 by Cherrelle F.
Nice pet selection
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December 2023 by Andi Marie (AndiO42pets)
They have the snake food I need and are helpful. My criticism is not on them. It is on Lake Jackson. They have one bathroom. If you can’t vandalize and ruin the bathroom, then don't go in there. Life doesn't revolve around one person. Think about others. This why places like this lock their bathrooms.
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September 2023 by Jo Bio
I’d appreciate if they made it a priority to welcoming every potential customer. I a black women walked in w my son did not get greeted instead just looked at briefly by both the black man and white lady behind the counter. I go over to look at the cats because I am looking to adopt, still not greeted. not even 3 minutes later a white women walks in and both of the employees greeted her at the door. I did not appreciate that, I will not be returning customer as I love to shop for my animals I did not appreciate such treatment. Especially from someone who looks like me!
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September 2023 by Ron Bachman
Found the cat of our dreams. We've enjoyed living without pets for the past decade or so, just getting a pet fix when we visited our children's homes or when a neighbor was away and needed someone to care for their cat. My wife has been visiting the Mad Cattery and PetSmart for several months looking for a cat that "spoke to her heart". Yesterday, Lennon spoke to her heart, I went to PetSmart to meet this amazing find, and a few hours later, Lennon was checking out his new home.I really like PetSmart. The store has a large inventory, is well organized, and has friendly, helpful staff. Parking is right outside the main entrance.
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September 2023 by Sharon Laughlin
I don't shop here but my friends does and I am usually with her. I do know that customer service is great and my friend says the prices are great.
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September 2023 by Gabriel Cordero
Excellent service I purchased a female Guinea pig and it was cared for and the lady who helped us was real knowledgeable about Guinea pigs.