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August 2023 by Jennifer De Alba
Very disappointed in customer service and it was with a manager in the tool rental department. Rented a small backhoe for 24 hours; the thing broke down within a few hours of using. A mechanic was called for it to be serviced at our home and he couldn’t fix. Took it back to maybe swap out for another and that it would be fine to take, finish out the day etc; but no. They charged us for four hours and refunded the difference which was fine but wanted us to rent another machine for another day but actually charge us more even with the 100.00 discount she took off. So we paid four hours already then they wanted to charge us another 24 hours instead of just giving us a working machine for the difference of the whole 24 hours. It would have been more money after everything. I’m so disappointed in Home Depot. It was our very first rental ever there and now we can’t afford to be renting another machine and our project not complete. It’s so insane to me that we would actually be out more money by renting for another day.
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July 2023 by Michelle A.
I purchased a Feather River door from the Lake Jackson store and the glass just shattered from the inside for no reason. I inspected the door and found no reason this glass should have shattered. this is an expensive door less than 3 years old. I went to the store with the paperwork to the door & the associate says they don't honor the warranty on the door that Home Depot their employer sold. I called the manufacture, and they tell me the same thing they don't honor the warranty and that they discontinued the glass for replacement. These people had me go through a whole claims process and send pictures of the door to tell me there was nothing they could do about it. afterwards they sent an email saying they'll give me 75% off of another door. This door was over $2,000 and less than 3 yrs. old shame on Home Depot and Feather River Doors for their piss poor service. Do not purchase this brand of a door. I wouldn't recommend it if it was free. They are only getting a one-star rating because I had to pick one otherwise, they would get negative 5 stars.
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May 2023 by Tony V.
Absolutely the worst HD I've been to. Manager and female customer service representative are rude and unprofessional. I'm a HD pro member and spend a lot of $ with HD. Went in to purchase items , and unfortunately the online order wasn't working properly, not a problem stuff happens. So, the best they could do is honor online prices for something that isn't my fault. But no they wouldn't do it , instead bs around the issue. They need retraining or a job somewhere else before they lose more customers and long time paying customers. But from the reviews I've seen doesn't look like they care or HD doesn't audit this store . Zero stars .
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May 2023 by Wendy V.
The associates at the Lake Jackson HD no help when it comes to being knowledgeable about the merchandise. None of the workers knew anything about trimmers. I got no where with them so asked to speak with a manager. After speaking with this manager, she was very rude and just as clueless as the associates there. She seemed bothered and annoyed at the questions I was asking. If this store's goals are to "how to loose business" they are doing good job at that .
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April 2023 by Lizbeth Alderman
Great place
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February 2023 by john smith
Great place to rent tools great knowledgeable employees very friendly
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November 2022 by Kevin O'Neill
Rented the rug doctor thing. We had a few small coffee stains on the carpet that were bugging me, and I didn't want to wait for an appointment with a pro cleaner so I thought I'd do it myself.I wish I could give it negative stars. The guy at the counter was fine, the checkout was fine, but the machine itself is terrible. I went over the area several times using the soap HD sold me, then several times with hot water. The result is that the carpet looks much WORSE now. MUCH MUCH WORSE.See pics below. None of those stains were there when I started. There were tiny round coffee stains. None of those big square stains, the machine made those. It pulled a bunch of dirt out of the carpet and made big, visible stains with it. Now we either need a pro cleaning or to just tear the carpet up.Terrible. 0/10 stars. Would not use again. Maybe it's ok for dark carpet, but for light-colored carpet it's awful. Seriously, don't get this thing.
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November 2022 by Alex Springs
Can you get your hours straight 9:00 p.m. or 10:00 p.m.?
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November 2022 by James Cohenour (Jim Bob)
Had issues renting equipment due to last minute technicality with driver licence being recently expired .
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October 2021 by Douglas R.
Bought a new dishwasher for my elderly mother. Paid for delivery, installation, and removal. Two weeks later, old dishwasher left in the floor, new dishwasher left in the garage. 832-805-8509 is the number of the installer that stole our money. Naturally, he has blocked my number.
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September 2021 by Kyle Bonk
Great employees and clean store. We love it
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June 2021 by Debra Daniels
your awesome
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May 2021 by Abigale H.
Absolute horrible service. No one knows what they are doing. Whoever are the "managers" need to be retrained in their computer skills. All of their customer service girls need to be nicer to paying customers, I can't believe how passive aggressive they were. The only reason why I'm giving 2 stars instead of 1 is because of Geremy, who actually helped us.
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February 2021 by Vulinda Jones
little service help
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February 2021 by Lewis Crawford
Very friendly and professional staff. Helped me load my rental. Will always use Home Depot!