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December 2024 by Sean Lynch
Will continuously (unreasonably) up your fees annually. Customer support is terrible. Have spent hours being bounced around by 7+ agents via text support trying to talk to someone or get support for reimbursement of an original $100 deposit
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November 2024 by Leslie Rostro
Edith at this location is very thorough and helpful, she explained everything for me step by step. I had issues on my account and she fixed what they couldn't over the phone. Y'all go see her for y'all's needs
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November 2024 by Li Homie
For it to be a Sunday it was a blessing .fun and fast the girls where very knowledgeable .will be back to try mobile !
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November 2024 by Patrick Jackson
The employee was very helpful in a timely manner and showed a lot of respect she deserved a 20in rating that is a double rating
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October 2024 by Ed Robertson
Fourth day in a row that the internet has gone down. I work remotely. Credited $25 dollars that I will see on the next bill. I will be going to a different provider. This isn't okay.
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October 2024 by Terry Godeaux
It doesn't matter what number I call it doesn't all I want is a technician to come out and fix the problem not hard and now the now20 don't work fixing to shut it off
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September 2024 by Cassandra Smith
Very helpful and flexible with going between 2 accounts
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September 2024 by Kathleen Woodley
Very expensive. Minimal delivery an technical service but so far the best available locally.
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September 2024 by Tom Everlast
The store manager Chloe isn’t the nicest of characters.
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August 2024 by Joanne Bradford
If I could give 0 stars I would. Haven’t had internet for the last two weeks. Called they said they can’t give an estimate time frame when it will be back. Then told me they couldn’t get a technician out to look. Oh not to mention I pay $170 a month for my bill. These people told me they would credit $6.45 for two weeks without service. This has been the worst experience I have had with any company. I will never use Xfinity again! You are guys are straight trash!
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August 2024 by V Richmond
We have been without internet since July 8, 2024. It's July 19, 2024. We were without electricity for from the 8th until the 12th (5days) yet Xfinity still can't us connected. We work from home and this is ridiculous! It's also a shame that even electricity can get on faster than our internet provider during this horrible time. By the time they get it fixed there will be another storm. They are completely unprepared! Will not answer any questions! They send texts that are false! For example: yesterday I got a text saying your service has been restored! No it HAS NOT!
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August 2024 by ray bennett bennett
Not helpful and rude and wouldn't even help us.
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August 2024 by Robert Trammell
Pee poor delivery. Can't wait to get free.
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August 2024 by Nichole Ann
Can’t get through to xfinity customer service. They showed we had our Internet restored from hurricane beryl and the entire month of July the line was cut. Couldn’t create a ticket in the app so waited an hour in the store to be told they don’t give a credit until service is restored, then they create a service ticket and can’t get a date!!! Do not get xfinity!
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August 2024 by Rhonda Ziemer
I have an xfinity downed line in back yard. Has been there for almost 3 weeks. Can not communicate with them by website, or phone. I do not have Xfinity....please come get your downed line.
