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March 2024 by Christine Bryan
Been with JH for many Years. Heather is doing my taxes for years now and I am beyond pleased. She is very professional and focused on you during your visit.
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April 2023 by Larry Beaver
Your agent Sandy Was very helpful nice And Considerate. She explained everything that she did and showed me everything that I needed To know And I will definitely come back
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April 2023 by Bryan Honea
Absolutely terrible service and scammed me out of $300. I owed taxes this year and they assured me they would get everything taken care of. They basically filed my taxes and sent me on my way. I could have done the same on TurboTax for $69. They misled me and took my money
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March 2023 by Yesina Loza
Heather was awesome. She always takes such good care of me.
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February 2023 by Leslie LaQue
I had an issue with a previous return through JH. I came here to handle the matter. The woman at the desk was very nice and the ONLY reason I'd really give this place one star. The manager, however, was rude to the employee when she had to call her for what was beyond her job title. The worker was polite and smiled all during the call. If not for the fact that I could hear the manager through the phone, I'd never known otherwise. Fast forward to me needing to speak with the manager and 3 days later, I had no answers and my only call back was from the worker that said the manager would get to it the next day..for the 3rd time. I called a different location and had answers within an hour and a solution by the next day. I'd never refer this location for the sole reason that the manager was beyond rude to the employee beneath her and cannot handle business in a timely or professional manner.
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January 2023 by Courtney Glasgo
I have been a Jackson Hewitt customer for 2 years now. My husband has been a customer for 5 years and we both have had nothing but great experiences here and plan on returning in the future! Thank you for making everything so easy and painless when filing my taxes!!!!
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July 2022 by Joshua Krause
Would give one star if possible six hundred dollars I paid them my taxes haven't gone through they are never in their office and refuse to email me back 10 /10 will never use again
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February 2022 by Cecilia Holland
Wow! Sandi Jones made it all so easy! She's professional, efficient, and knows her stuff! Thanks Sandi!!
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April 2021 by Valenia Gill
They charge more than a CPA! They charge you to do a direct deposit. Go to Fast Refund for a CPA that knows what they are doing. I will never refer anyone here. TOTAL RIP off. Call Vita from the IRS.gov website for free taxprep if low income.
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March 2021 by Valenia G.
A CPA is cheaper than Jackson Hewitt! Their website says they are cheaper than a CPA however that is not an accurate statement. Jackson Hewitt charges you to do a direct deposit. You can go to irs.gov and look up volunteer income tax assistance and get your taxes done for free if you make less than a certain amount per year. Never in my life would I dream of them charging $399.00 for a 1040 form along with one 1099 r and one 1099 div Plus $49.95 to do a direct deposit. I will turn you into IRS for price gouging! Call Fast Refunds in grapevine for good quality service and real CPA to do your taxes. Tell them Mrs Gill referred you. Ask to see Lee or Ricardo. They will take care of you and they truly care about their customers. You will not be just a number. Once you start using Fast Refunds, you will never go anywhere else to have your taxes done. I personally did not go to Jackson Hewitt but a family member did. They have learned their lesson and we'll go to Fast Refunds in the future. The only reason my family member went to this location was because of the location being convenient to where they live but she learned one big lesson. Apparently they're out to take your tax refund and put most of it in your their pocket and not care about their customers. Goodbye Jackson Hewitt forever. Also you can turn in a tax preparer into the IRS and the IRS will investigate.
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March 2021 by Janice Arnold
We have been using Jackson Hewitt for the last few years now and we totally comfortable with the process. We work Heather Patton who we are totally loyal too. We travel about 45 minutes one way to see her. She knows us, we know her, there is trust. And that is something that hard to get. Jackson Hewitt she is a keeper.
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January 2021 by Peteylu Figueroa
Heather is a very prompt and professional tax expert. Been going to her for years and her falimarity with me and my family makes it all the more easier for me to keep coming back.thanx Heather
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January 2021 by kelly taylor
My experience with HEATHER at the lake worth jackson Hewitt office Was very professional. They're very Hands-On explain everything to you if you don't understand it. Everyone treated you like family. Heather was very nice and I will definitely be coming back next year!! Thank you everyone at jackson Hewitt for everything you do.
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March 2020 by Paul Dykan
Have used them last few years and Heather Patton has been amazing! Very friendly and professional. Overall a great experience.
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March 2020 by tarah bible
This Jackson Hewitt is by far the best! The staff there is amazing and always happy to see you! They are happy to help and get your refund back for you the fastest! I got my refund 3 weeks earlier than I was expecting to! I’ve been with them for 7 years and won’t go anywhere else!!
